Executive Office Manager

Overview:

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description:

The Executive Office Manager will serve as a strategic and operational partner to the Chief Operating Officer - Hotel Operations and SVP Business Development, ensuring seamless coordination across executive priorities, projects, and communications. This role requires a highly organized, discreet, and proactive professional capable of managing complex schedules, facilitating cross-functional collaboration, and driving efficiency within the executive office.

The ideal candidate thrives in a fast-paced hospitality environment, demonstrates exceptional stakeholder management skills, and can anticipate needs while maintaining the highest level of professionalism and confidentiality.

• Provide high-level administrative and operational support to both the COO & SVP, including calendar management, meeting coordination, and travel arrangements.

• Act as a gatekeeper and facilitator for executive communications, ensuring alignment of priorities and timely follow-ups.

• Prepare agendas, presentations, reports, and briefing materials for internal and external meetings.

• Track key action items and ensure execution across departments.

• Support strategic initiatives across Development and Hotel Operations, ensuring timelines and deliverables are met.

• Coordinate cross-functional projects, liaising with internal teams and external stakeholders.

• Monitor project progress and provide regular status updates to leadership.

• Assist in the preparation of business cases, proposals, and operational plans.

• Serve as a central point of contact between the COO & SVP and internal/external stakeholders.

• Draft and manage professional correspondence on behalf of the executives.

• Facilitate communication across multiple hotel properties and corporate teams.

• Maintain strong relationships with key partners, vendors, and senior leadership.

• Streamline executive office processes to improve efficiency and effectiveness.

• Maintain organized documentation, filing systems, and records.

• Implement best practices for meeting cadence, reporting, and workflow management.

• Support budgeting, expense tracking, and administrative reporting where required.

• Handle sensitive information with the utmost discretion and professionalism.

• Ensure compliance with company policies and corporate governance standards.

• Support executive-level decision-making with accurate and timely information.

Desired Skill & Expertise:

• Bachelor’s degree in business administration, Hospitality Management, or related field

• 5–8+ years of experience in executive support, office management, or similar role, preferably within hospitality or real estate development

• Experience supporting senior executives (C-suite or SVP level) is essential.

• Exceptional organizational and multitasking abilities

• Strong written and verbal communication skills

• High level of discretion and professionalism

• Ability to work under pressure and manage competing priorities.

• Proficiency in Microsoft Office Suite (Power

Point, Excel, Word, Outlook)

• Strong project coordination and problem-solving skills

• Stakeholder management and interpersonal excellence

• Proactive mindset with attention to detail

• Familiarity with multi-property or corporate hospitality structures

• Ability to anticipate executive needs and act independently.

• Strong business acumen and understanding of operational workflows.