Compass Group - Operations Manager/Assistant General Manager - Hotel/QSR/Cooperate Food & Beverages

Description:

• Manages Client Relationships (Governance & communications); Relationships with integrators

• Drive Client Agenda & requirements by engaging with RDO/HOOs/ Ops team

• Collaborate with Global KADs to drive best practices in India (co-creational projects delivering continuous improvements); share best practices with business excellence/ Ops teams on Key client/Global accounts.

• Manage Food Programs; Initiatives - Facilitate standardization & roll out across all locations.

• Joint P&L responsibility with Operations

• Responsible for Retention (Supported by SAG)

• Responsible for organic growth (Portfolio Enhancement Upsell) and New business lead generation (Portfolio Extension New sites & group companies; Cross sell)

• Achieve Budgeted Revenue & UP.

• AR to be 100%. Recovery of all Outstandings as per Contractual Terms.

• AI - all invoicing to be completed by 15th every month.

• Deploy Sector VP.

• Deploy Refresh Plans for all Key SAG Accounts identified.

• 100% deployment of QBR's.

• Timely closures of Rate Revisions.

• 100% adherence to tools:(UM Manual, CMP, KFC, SAP Process Adherence, Online Attendance, CSF, Usage of Smartsheets & Other Tools rolled out from Time to Time). 100% Roll Out of Training Calendar.

• Create a Succession Plan across the Region right up to level of Operations Manager. Recruit the Right Persson for the Right Job without any compromise.

• 100% Induction for all Employees.

• Quarterly R&R's & Monthly Employee Engagement Activities.

• Attrition Level to be <= 5% / Month

• CSAT Scores to be at Minimum 95% for the Region.

• Retention Rate of 95%.

• Deploy SAG Processes.

• All Client Meetings must be accompanied with MoM's & PoA's.

• Ensure Region achieves Bronze Standards at site.

• Company FSIR to be achieved as per target

Job Related Knowledge and Skills:

(Technical/Non-Technical Skills, Computer skills, Work/people skills)

• Experience of F&B Operations

• P&L Handling Experience

• Excellent Client Handling & Relation Building Skills

• Effective People Management Skills

• Excellent Communication & written skills

• Knowledge of Statutory Obligation & Compliances related to Kitchen, FSSAI, Contract Labor etc.

Key Challenges for the role:

(Level of decision making, P&L accountability etc.) Business Development, Account retention & Client Relation

Educational Qualification: Graduate /PG, BHM

Professional Qualification:

• Minimum 8+ Years of Industry Experience (Hotels, QSR & F&B Entrepreneurship.

• Must have handled multiple site/unit operations & financials as a lead. Customer Focus and Communication should be the strengths. Hotel Management

Total Experience: 8 years ++

Industry Preference (if any): Hospitality and Catering Business