Hospitality Lead

A distinguished private residence based in San Francisco, with additional properties in the Bay Area, seeks an experienced and highly polished Hospitality Lead to join a high-performing household team serving an established executive and family.

This is an exceptional opportunity for a hospitality professional who takes pride in delivering white-glove service while ensuring that each property is maintained to the highest standards of excellence, discretion, and professionalism.

The Hospitality Lead collaborates closely with the Director of Hospitality, Estate Managers, and house staff to ensure that every dinner, event, and guest visit reflects the family's service preferences, values, and aesthetics. This is a full-time, Bay Areabased position with occasional travel between properties as needed.

The Role

The Hospitality Lead will oversee all aspects of residential hospitality, from artistic table design and refined service to event execution and property readiness. This individual must be equally comfortable leading an impeccably executed seated dinner, managing additional service staff for larger gatherings, or pivoting to errands, walkthroughs, and last-minute requests.

This is a highly visible role requiring discretion, emotional intelligence, and the ability to "read the room." The right candidate anticipates needs instinctively, acts without waiting for direction, and approaches every task, large or small, with professionalism and humility.

The Hospitality Lead reports directly to the Director of Hospitality and works in close partnership with estate and property managers.

Key Responsibilities

Lead formal and informal table service with exceptional attention to detail

Design artistic, ever-evolving table settings (no two events styled the same)

Select and coordinate china, glassware, linens, florals, and wine pairings

Create table mock-ups based on a described "vibe" and present for approval

Execute final touches for dinners and events, ensuring seamless guest experiences

Collaborate with the Director of Hospitality to develop detailed event documents and coordinate communication with core and event staff

Conduct property walkthroughs and ensure guest readiness across all spaces

Collaborate with chefs and sommelier team regarding menu execution, service flow, and wine feedback

Stock and manage beverage programs and guest amenities

Greet and communicate with guests as appropriate

Maintain and reinforce service etiquette and hospitality standards across properties

Manage and delegate additional servers during larger events

Assist property managers with "attention to detail" shopping and tasks as needed

Run errands and assist with property checks when events are not scheduled

Provide thoughtful feedback to leadership to continuously enhance the family's experience

Attend required work-related training programs (CPR, AED, First Aid, etc.)

Maintain the highest standards of presentation, discretion, and five-star service

Ideal Candidate Profile

5+ years of fine dining, luxury hotel, or private service experience

Extensive experience in small, high-end events and refined residential hospitality

Background in Michelin-level restaurants, five-star hotels, or event captain roles preferred

Demonstrated leadership in managing service teams

Exceptional attention to detail and refined aesthetic sensibility

Naturally proactive and solution-oriented does not wait for instruction

Comfortable with last-minute changes and fast pivots

Warm, polished, and adaptable interpersonal style

Able to build rapport with the principal and tailor service to guest preferences

Team-oriented and willing to assist across departments and properties

Strong understanding of private household etiquette and confidentiality

Superb command of English, written and verbal

Excellent organizational and computer skills

Familiarity with Bay Area markets, specialty vendors, and restaurants preferred

Highest level of discretion and integrity

Valid driver's license with clean driving record

Valid passport and flexibility to travel as needed

Legal authorization to work in the United States

Schedule

Typically Monday

Friday, weekends and holidays as required by event schedule

Must be available for last-minute events and schedule changes

Occasional travel between Bay Area properties

Compensation & Benefits

Our client is ready to offer a salary of $140K-$150K commensurate with experience

Comprehensive benefits package including health, dental, and vision insurance

401(k) plan

529 match

Health and wellness allowance

Long-term opportunity within a professional, well-managed, and growth-oriented estate environment

To Apply:

Please apply at www.mahlermatch.com for consideration. If already on our job board, click Apply Now. Qualified applicants will be contacted.

SF Only:Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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