Luxury Director of Hotel Operations

Are you a polished, emotionally intelligent leader ready to shape the future of luxury hospitality? Our client in San Antonio is seeking a Director of Luxury Hotel Operations to lead with grace, precision, and purpose. This is a rare opportunity to build a legacy at a Forbes 5-Star-caliber destination where every detail matters and every guest experience is curated to perfection.

As the Director of Luxury Hotel Operations, you will be the heartbeat of the property—a hands-on, highly visible leader who ensures every touchpoint reflects the highest standards of luxury. You will champion a culture of intuitive service, emotional intelligence, and anticipatory hospitality, ensuring that every guest feels seen, known, and valued.

Compensation & Benefits:

• Executive Committee Bonus Plan (up to 30% of annual salary)

• Company-paid short-term and long-term disability

• Medical, dental, and vision insurance

• 401K with employer match

• Partner hotel travel discounts

• Paid Time Off (PTO)

• Complimentary daily meal

• Referral Bonus Incentives

• Team Member Assistance Program

Key Responsibilities:

• Be a visible, engaged leader who connects authentically with guests and team members.

• Nights and weekends are Non-negotiable as a key leader of the Exec Team.

• Train and empower staff to deliver personalized, intuitive service—remembering names, preferences, and special requests.

• Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service.

• Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment.

• Ensure every detail—from turndown service to landscaping—reflects the highest standards of polish and quality.

• Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality.

• Personally oversee VIP stays and high-level requests, ensuring every detail is flawlessly executed.

• Uphold and enhance the hotel’s reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization.

Qualifications:

• Minimum of 10 years of hotel experience, including 7 years in a leadership role

• Proven success in a Forbes 5-Star property (required)

• Four-year college degree (preferred)

• Exceptional communication skills—polished, professional, and empathetic

• A sharp eye for detail and a profound understanding of luxury standards

• Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence

• Financial acumen with the ability to balance cost control and uncompromising quality

• Passion for creating unforgettable guest experiences

JOB ID: 174271

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Ed Gromacki