Director of Operations (Hospitality)

About the Role

Doha is a global destination for premium hospitality, and at Casa Tortugas Hospitality Group W.L.L., we bring that same level of excellence to every guest experience we create. We believe hospitality is more than service—it’s about consistency, leadership, and delivering memorable moments at scale.

We are looking for a Director of Operations (Hospitality) who can take full ownership of operational performance across multiple units. You won’t just manage daily operations—you will define standards, drive efficiency, and lead teams to deliver exceptional service. You will work closely with department heads, aligning business goals with operational execution while ensuring every guest interaction reflects our brand values.

Why Work With Us?

Leadership Impact: You will play a key role in shaping operational strategy and influencing business growth at a senior level.

Growth Environment: We are expanding, creating opportunities for career progression and long-term leadership development.

Decision-Making Authority: Your expertise will be valued—you will have a direct voice in operational and strategic decisions.

Professional Culture: Work with a team that values accountability, collaboration, and service excellence.

Key Responsibilities

Operational Leadership:

Oversee daily operations across hospitality units, including front office, housekeeping, and food & beverage. Ensure seamless service delivery and high operational standards.

Performance Management:

Monitor KPIs, financial performance, and budgets. Identify opportunities to improve efficiency, reduce costs, and increase profitability.

Team Leadership:

Lead and mentor department heads and operational teams. Build a strong performance culture focused on accountability and continuous improvement.

Guest Experience:

Drive service excellence by maintaining high guest satisfaction standards and resolving escalations effectively.

Process Improvement:

Develop and implement SOPs, optimize workflows, and ensure consistency across all locations.

Cross-Functional Collaboration:

Work closely with sales, marketing, and finance teams to support revenue growth and operational alignment.

What We Are Looking For

Experience:

8+ years in hospitality operations or hotel management, with at least 3 years in a senior leadership role.

Operational Expertise:

Strong understanding of hotel operations, food & beverage management, and guest services.

Leadership Skills:

Proven ability to manage large teams, develop leaders, and drive performance improvements.

Financial Acumen:

Experience managing budgets, forecasting, and analyzing operational KPIs.

Education:

Bachelor’s degree in Hospitality Management, Business, or a related field.

Mindset:

You are results-driven and practical. You know how to balance operational efficiency with delivering outstanding guest experiences.

نوع الوظيفة: دوام كامل, دائم

الراتب المدفوع: QAR٣٠٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي