Night Manager

JOB DETAILS:

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies and the opportunity to earn qualifications while you work

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Conduct daily briefings and ensure that all pertinent information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered, and department standards are met.

• Review, analyse and suggest improvement of workflow and standards at the Front Desk.

• Analyse rate variance report to ensure rooms revenue control, approve discounts and rebates.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Ensure documentation of all guests related issues using the logbook.

• Supervise shift handover procedures.

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.

• Always provide management presence by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Assist Guest Relations in greeting, rooming, and sending off guests.

• Inspect front of house and back of house regularly for cleanliness and orderliness.

• Ensure that front line staff complies with marketing techniques and maximizes sales.

• Check billing instructions, monitor guest credit and act upon any discrepancies.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Ensure driveways are always manned and run efficiently.

• Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.

• Require making objective decisions and handle any complaints and emergencies in a level-headed manner.

• Conduct Night Audit Process for hotel.

• Provide department orientation and training of the hotel service standards, procedures and programs.

• Constantly monitor team members’ appearance, attitude and degree of professionalism.

• Motivate and provides a work environment which brings out the best in team members.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.

• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.

• Attend all briefings, meetings and trainings as assigned by management

Your experience and skills include:

• Previous leadership experience required

• Previous PMS experience required

• Computer literate in Microsoft Window applications an asset

• University/College degree in a related discipline an asset

• Must possess a professional presentation

• Strong interpersonal and problem-solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast-paced environment

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree