About the company
DASH is a Hong Kong-based company that aims to revolutionise digital and mobile interactions between consumers and merchants in the physical world. It currently focuses on the mobility sector and is transforming Hong Kong’s taxi industry by introducing innovative solutions that streamline the mass transport experience.
Job description
We are seeking a Product Manager to join our expanding team and take ownership of our platforms serving our internal team and enterprise customers. Reporting to the Product Lead, you will drive the end-to-end product lifecycle for both — bringing structure, rigour, and operational clarity to products that power our day-to-day business and commercial relationships.
This is a role for someone who thrives in the complexity of operational systems and workflows, and finds satisfaction in making internal processes work seamlessly.
Key responsibilities
- Product discovery and documentation: Audit existing product functionality, reconstruct undocumented logic and workflows, and establish a structured foundation of requirements, user stories, and acceptance criteria
- Roadmap ownership: Define and maintain the product roadmap for Admin and Merchant Portals, balancing quick wins with longer-term platform improvements
- Stakeholder engagement: Work closely with internal teams such as customer service and operations to understand day-to-day needs, gather feedback, and ensure the platforms continue to serve them effectively
- Enterprise client engagement: Develop an understanding of enterprise client needs and represent their perspective internally when shaping the Merchant Portal roadmap
- Cross-functional collaboration: Partner with engineering, QA, and design as the primary product point of contact — clarifying requirements, unblocking decisions, and ensuring delivery stays on track
- Launch and iteration: Own feature rollouts end-to-end, define operational metrics, and drive continuous improvement based on team feedback and usage patterns
- Data and insights: Analyse usage patterns and operational data across both portals to identify friction points and inform prioritisation decisions
Requirements
- 4–6 years of experience in product management, business analysis, enterprise software, consulting, or a related role — with demonstrated ownership of internal tools, B2B platforms, or back-office systems, and direct engagement with stakeholders to translate operational needs into product decisions
- Strong process and systems thinking, with the ability to map complex workflows, bring structure to ambiguous products, and anticipate how changes ripple across operations
- Skilled at driving alignment across engineering, operations, and commercial teams without direct authority
- Strong organisational skills with the ability to prioritise effectively across competing demands and maintain attention to detail
- Entrepreneurial and self-driven - comfortable operating with autonomy to make educated decisions and manage project execution
- Proficiency in Agile methodology and tools such as Notion, Jira, or equivalent
- Fluent in English and Cantonese
