Customer Service Executive

About Simmi London:

Simmi London known fashion-forward designs and an unwavering commitment to quality and style. As we continue to grow our UK and International presence, we’re looking for a passionate and driven Customer Service Executive to join our dynamic team.

The Role

As a Customer Service Executive, you’ll be the voice of Simmi London – the first point of contact for our stylish customers. Your mission will be to deliver a seamless, supportive, and luxury experience that reflects our brand values.

Key Responsibilities

• Respond to customer inquiries via email (Through Gorgias) , and social media in a timely, friendly, and professional manner
• Resolve order issues, delivery questions, and product inquiries with confidence and efficiency
• Collaborate with warehouse and logistics teams to ensure smooth order fulfillment and returns
• Maintain customer records accurately using our CRM systems
• Identify and report trends in customer feedback to help improve our services and product offering
• Resolving Chargebacks
• Monitoring for Fraudulent Orders
• Go above and beyond to exceed customer expectations and enhance brand loyalty
• Monitor Reviews on Trustpilot
• Overall to improve customer ratings
• What We’re Looking For:1–2 years experience in a customer service or client-facing role (fashion/retail background is a plus)
• Excellent written and verbal communication skills
• Strong problem-solving skills and a proactive mindset
• High attention to detail and ability to multitask in a fast-paced environment
• Passion for fashion and a strong understanding of the Simmi London brand voice and aesthetic
• Experience using customer service tools (Zendesk, Shopify) is desirable
• The role is office based and the Candidate must be within good feasible commuting distance of Loughton IG10 3TR

What We Offer

A competitive salaryStaff discounts across all Simmi London collectionsOpportunities for growth and progression within a rapidly growing fashion brandA supportive, inclusive, and creative work culture