Part-Time Customer Service Officer — Ang Mo Kio/ Buangkok/ Fernvale

Full job description

About Us

AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. Our mission is straightforward — to help students improve and grow in confidence, week after week. That shared purpose is what brings our team together and keeps us motivated in what we do.

Behind every outlet is a group of dedicated, positive, and genuine people who care about the students and families they serve. We take our work seriously, but we also make sure the environment we work in is one that people actually enjoy showing up to. If you are someone who cares about doing good work and wants to be part of a team that supports each other, we think you will feel right at home here.

What You Will Do

• Greet and assist students, parents, and visitors, and address enquiries on programmes, schedules, and fees accurately and professionally.
• Process new student registrations, complete paperwork, and collect fees.
• Manage incoming phone calls, emails, and app messages in a timely manner.
• Keep the centre front clean and organised, and assist with filing, data entry, and inventory tracking.

What You Will Gain

• Direct experience managing live customer interactions — from handling difficult conversations to resolving enquiries on the spot.
• Working knowledge of centre operations including registration workflows, fee processing, and administrative systems.
• Confidence in professional communication across in-person, phone, and written channels.
• A track record of part-time work in a structured, service-oriented environment.

Who We Are Looking For

We are looking for someone who is genuine, grounded, and good with people.

• Reliable and self-directed.
• Clear and calm when communicating with parents and students.
• Maintains the same standard of service whether it is a slow evening or a packed weekend.
• Approaches challenges with a solutions-first mindset.

What You Can Expect

• A close-knit, supportive team that works well together.
• A structured, air-conditioned workspace that is clean and comfortable.
• Consistent weekly shifts so you can plan your schedule with certainty.
• Competitive hourly pay — we do not underpay.

Working Hours

• Tuesday to Friday: 2.30 PM – 9.30 PM
• Saturday and Sunday: 8.30 AM – 6.00 PM

Commitment

• Minimum 1 year, any 2 days listed. Undergraduates are welcome to apply — shifts may be reviewed every 6 months to accommodate academic schedules.

Click 'Apply Now' and send us your resume. Only shortlisted candidates will be contacted. We look forward to hearing from you.

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Work Location: In person

Pay: $10.00 - $13.00 per hour

Benefits

• Flexible schedule

Work Location: In person