WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Summary
Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
- Provide excellent and delightful service to casino guests and assist them with their needs and requests.
- Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). Conduct guided MBS Casino familiarization tours for guests.
- Introduce programs (with the relevant terms and conditions) to potential Paiza players.
- Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
- Provide personalized service and establish close rapport with assigned patrons.
- Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
- Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
- Assist with execution of Special Events and Promotions.
- Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.
Job Requirements
- Education & Certification Diploma in hospitality or related field preferred
- Experience Prior experience in Sales or Customer Service role preferred.
- Fresh Graduate / Candidates with no relevant work experience are welcome to apply.
- Other Prerequisites Customer-focused, excellent team player and possess good problem-solving skills.
- Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
- Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests.
- Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
- Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
- Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
