Customer Service Representative

This Is How You WOWCustomer Champion: Serve as the primary point of contact, addressing customer needs from start to finish with a high degree of quality, accuracy, and professionalism. Omnichannel Support: Efficiently answer incoming calls and emails regarding orders, pricing, tracking, cancellations, returns, and general inquiries using defined parameters.

System Management: Perform critical order management functions within the SAP ERP system and diligently update customer data in the OneView CRM system. E-Commerce & Tracking: Assist distribution partners with eCommerce/portal functions and track sales orders through shipping and invoicing to ensure on-time delivery.

Collaborative Problem Solver: Team up with colleagues to maintain phone coverage while turning frustrated customer experiences into long-term loyalty. It would be WOW if you would bring this in:

Educational Foundation: High School diploma or GED ; this is an entry-level position where no prior experience is required. Tech Savvy: Proficiency in Google Workspace, the internet, and other computer programs, with SAP experience being highly preferred. Communication Excellence: Fluency in English accompanied by excellent verbal and written communication skills to establish a positive rapport with callers.

Anticipatory

Skills

• A natural ability to anticipate customer needs based on initial inquiries or limited information.
• Core Aptitudes: Strong collaborative skills to resolve issues with team members and basic mathematical skills (adding, subtracting, multiplying, dividing). Our Karcher WOW-package
• Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HSA, FSA and 401K matching plans Paid sick time, as well as short- and long-term disability insurance This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
• These may be added, removed, changed or reassigned as needed to accommodate business requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• We are an Equal Opportunity / Affirmative Action employer
• M/F/Disabled/Veteran
• So: Wanna WOW with us?
• Simply upload your resume online and leave your contact information.
• We look forward to getting to know you!
• Together towards a clean world.
• Benique Lucero | Talen Acquisition Specialist
• Benique.
• Lucero@karcher.com