DITA Eyewear Europe Limited has an exciting opportunity for a Customer Service Representative for its European markets. As a Customer Service Representative, you will act as a liaison, providing product information and resolving any emerging challenges that our customer accounts might face with accuracy and efficiency.
Additionally, you will work with internal teams in relation to generating sales and ensuring customer orders are fulfilled and shipped accurately. We are looking for a candidate who is self-motivated, a clear and passionate communicator, a proactive problem solver, and highly organized with great attention to detail.
The goal is to ensure excellent service standards, respond promptly to customer inquiries, and maintain high customer satisfaction.
Key Responsibilities
- Assist with placing orders, processing refunds, or handling exchanges.
- Address customer queries, provide appropriate solutions within agreed timeframes, and follow up to ensure resolution.
- Identify and assess customers' needs to ensure the right product is shipped at the right time.
- Build and maintain trust-based relationships with customer accounts through open, interactive communication.
- Support Sales Agents in fostering strong collaborations with our accounts.
- Adhere to communication procedures, guidelines, and policies.
- Support sales samples process and attend trade shows up to twice a year.
Requirements
- Minimum 1 year of experience in Customer Service or Account Management roles.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Fluency in English (mandatory).
- Fluency in French (preferred).
- Excellent problem-solving skills.
- Strong attention to detail and accuracy.
- Strong oral and written communication skills.
Familiarity with CRM and order management systems is a plus.
Job Details
- Job Type: Full-time
- Contract length: Full-Time
- Experience: 1 year in customer service (required)
- Languages: Fluency in English (mandatory); French (preferred)
- Location: Hybrid – 3 Days in office (D12) & 2 Days Remote
- ABOUT DITA:Dita is one of the few remaining major independent eyewear companies.
- Founded in 1996, the brand has a cult-like following and is a must-have accessory for many celebrities, professional athletes, and fashion bloggers.
- The company has experienced explosive growth in recent years and is now sold by over 2,000 retail partners worldwide which include some of the world’s most exclusive optical shops, fashion boutiques and department stores.
- We also currently have four flagship stores in some of the most desirable shopping destinations and plan to open at least ten more in the near future.
- Dita now has more than 120 employees in the United States, Europe, and Asia.
- WHY WORK FOR DITA?Dita is an innovative and fast-paced company with a unique, close-knit culture.
- We value and promote teamwork and cross-functional collaboration.
- Creativity is highly encouraged, and team members are given freedom to experiment within their roles.
- Dita offers competitive compensation and benefits.
- There are opportunities for rapid career advancement for talented and highly motivated individuals.
Dita is an equal opportunity employer. Dita’s policy is not to discriminate, nor allow any employee to discriminate against any employee or applicant for employment on the basis of race, color, age, religion, sex, national origin, disability, marital status, sexual orientation, or military status, including veterans and disabled veterans.30,000 Euro - 35,000 Euro annually
