Senior Customer Care Coordinator

Our Story

The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

Today, Norwegian still stands for excellent service and great valueOur route network focuses on connecting a broad range of domestic routes in Norway, across the Nordics and key European destinations. We will explore new ancillaries that provide our customers with greater choice and flexibility to allow them to travel at a cost and service level that suits their individual needs.

We will continue to support jobs, tourism and the wider economies in the destinations that we serve by providing vital air links that will benefit the leisure, business and trade industries. We will fortify the Nordics as the cornerstone of the Norwegian business strategy. "Our people are the heart of Norwegian.

We embrace a culture of diversity, equality and inclusion.

Embracing this culture is critical to our business success and makes us stronger together.

Our people have different knowledge, experiences, and backgrounds,but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Senior Customer Care Coordinator?

As a Senior Customer Care Coordinator, you play a key role in delivering a high standard of customer service and operational support. You act as a subject-matter expert within the team, handling complex customer requests and supporting colleagues with your advanced system knowledge.

You contribute to a smooth customer journey by resolving issues efficiently, ensuring accuracy in bookings and ticketing, and maintaining strong communication across all channels.

The role operates under an aggregated working time arrangement and follows a shift-based schedule aligned with a monthly roster. This includes working on weekends and national holidays, with shift lengths and working hours varying depending on operational needs.

What Is It Like To Work At NorwegianNorwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In This Role You Will

Be Responsible ForEnsuring excellent customer service across all communication channels by providing accurate information and booking assistance.

Handling complex customer inquiries that require advanced Amadeus knowledge and experience.

Supporting and guiding new users in Amadeus systems.

Making outbound calls to customers when required.

Contacting customers in cases of irregular operations.

Performing administrative tasks to support business needs as required.

Identifying urgent cases and escalating them to the relevant department or manager.

Staying updated on system changes, updates, and operational procedures.

You Are Our

Ideal Candidate

• If You Have
• Native-level fluency in one of the Scandinavian languages (written and spoken).
• English proficiency at a minimum B2 level (written and spoken).
• Advanced knowledge of Amadeus, including E-tickets, EMDs, booking, and reissuing.
• Experience with BSP/IATA pricing, tariffs, and refunds (advantageous).
• Strong computer literacy and experience with digital platforms.A customer-focused mindset with excellent written and verbal communication skills.
• Previous experience in frontline customer service within an airline, travel agency, or call center.
• We Can Offer
• Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.
• Here’s What You Can Look Forward ToTravel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian Sports
• Club Opportunity to join our share saving plan
• Could this be the start of an amazing journey?
• If you love the thought of working with us, click the Apply Now button to complete your application.
• You will need to upload a recent copy of your CV.Please note: We can only accept applications that have been submitted through our recruitment system.
• We will accept your CV in either English or a Scandinavian language.
• Interested?
• Let’s talk!
• If you have any questions, feel free to reach out to:
• Monica Haugen
• Team Leader Customer Care
• Monica.
• Haugen@norwegian.com“We care for each other, our customers and our environment as we navigate the skies together the Norwegian way”