Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast-paced industry that combines entertainment and technology.
If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible.
Responsibilities
- Assist customers in Nordic languages and English with inquiries related to our iGaming products and services
- Provide detailed information about games, promotions, and account management
- Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience
- Engage with customers through various channels, including email, chat, and phone
- Collaborate with team members to enhance service quality and improve customer satisfaction
- Document customer interactions and feedback to aid the continuous improvement of our offerings
- Stay informed on the latest iGaming trends and updates to provide knowledgeable support
Requirements
- Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential
- Experience in customer service or a related field, preferably within the iGaming or entertainment industry
- Strong interpersonal and communication skills, with the ability to connect with a diverse clientele
- Proficiency in using customer service software and tools
- Ability to work on a flexible schedule, including evenings and weekends
- A positive, enthusiastic attitude and a passion for the gaming industry
- Willingness to relocate to Malta and immerse yourself in a new cultural experience
- Benefits
- Career growth opportunities in a renowned iGaming company
- International & diverse work environment
- Competitive performance bonuses
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
- Hybrid working setup
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Work for a Great Place to Work-Certified Company
- Relocation package (reviewed case by case)
- This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
