Consumer Experience Frontline Agent

Be part of a movement that moves the worldAt ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment.

Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Your role in our shared journeyLocated at our Iberia headquarters in Barcelona, you'll contribute to our mission to support ASICS Consumers queries received at our EMEA Consumer Experience Contact Hub through the different contact channels available. This is a temporary vacancy to support the service during summer holiday.

Provide a friendly and professional service to our Ecommerce Consumers reaching out to us, providing advice, answering their concerns, or resolving their issues as required, maintaining CSX department high quality standards, and improving overall Consumer satisfaction.

Your

Key Responsibilities

• Will BeParticipate actively in the day-to-day Contact Hub tasks execution and production objectives achievement, as directed by CSX Management Team.
• Answer Consumers queries regarding orders, products, or services, received across our different contact points (phone, website contact form, email, Social Media platforms, live chat).
• Focus on the main tasks assigned as per the specifics of the team being part of Front Line, whilst being flexible if needed to be moved to another team (Back Line or Products Experts) as per activity requirements.
• Use our OMS and Case Management system to view, enter and manage data related to a Consumer order and in relation with a Consumer support request.
• Use online tools provided by our logistic partners to track shipments and inform Consumers accordingly when needed.
• Collaborate with internal departments and external service providers (e.g., warehouses, couriers, etc..) when needed.
• Participate to trainings products, when possible, to develop ASICS products knowledge.
• Participate to regular Team meetings.
• Contribute to and support the implementation of the Global Consumer Experience Strategy into local markets (Providing feedbacks from Consumers interactions to help define and improve operational service protocols, etc..).
• Keep up to date with new and updated CSX operational processes, making sure CSX procedures and Company policies are always respected when dealing with Consumers queries.
• You Have The Following Experience And

Skills

• 1 - 2 years of working experience.
• Minimum of 1 year of experience in a similar position.

Experience within a multicultural environment is a plus.

Excellent communication skills.

High level of English and German native.

Life at

ASICSWhen you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.

Our commitment to your wellbeingBenefitsWe're dedicated to ensuring that every team member experiences the joy and benefits of movement. To support your wellbeing, we offer:

Access to office gym.

Exclusive 50% discount on ASICS and ONITSUKA TIGER gear.

Unlimited access to the Calm app for better sleep and mental fitness.

Complimentary premium subscription to our Runkeeper Go™ app.

Working abroad for four weeks every year.

Hybrid working model. Combine the flexibility of working from home with the dynamic energy of an office environment.

How To Apply

Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.#ASICScareers #ASICShiring