Clinic Customer Service Representative

Key Responsibilities

-Front Desk: Welcome patients, manage check-in/out, and keep the reception area professional

-Booking & Enquiries: Handle phone calls, emails, and WhatsApp to schedule and confirm appointments

-Insurance & Billing: Coordinate with insurance agents, verify coverage, and process medical claims

-Patient Support: Answer general enquiries and handle tricky situations with patience and empathy

-Admin Support: Handle data entry, update electronic patient records, and assist with daily clinic tasks

We Need

-Languages: Good spoken and written Cantonese and English (Mandarin is a plus)

-Traits: Mature, organized, pleasant, and able to multitask under pressure;

Skills

Excellent communication skills to handle tricky situations and complex insurance enquiries

-Experience: Form 5/DSE graduate or above, with 1–2 years in customer service, reception, or hospitality. A knowledge of clinic management software is an advantage

We Offer

-Remuneration: Competitive salary based on experience, plus comprehensive medical benefits

-Work-Life Balance: Stable 5.5-day work week with Sundays and Public Holidays off

-Development: Structured on-the-job training provided

How to Apply

Interested candidates please send your resume by email to romy@medicareclinic.hk

For more details of our Group, please visit our websites:

https://www.medicaregroup.hk

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