Customer Service Representative - International B2B Customers

We are partnering with a global food manufacturer to recruit a Customer Service Advisor for their Hong Kong office, supporting key customers across Korea and South East Asia.

This office-based role suits someone organised, detail-oriented and adaptable, with the flexibility to work across time zones. A strong customer-focused approach, calm communication style and effective stakeholder management skills are essential. You’ll join a friendly, international team with excellent exposure to a global business, with a flexible work arrangement.

• Deliver timely, accurate and confidential customer support, including queries, refunds, shipments and account adjustments
• Maintain detailed customer records, track correspondence, and support customer service data analysis and reporting
• Manage customer satisfaction by resolving issues effectively and liaising with internal stakeholders to ensure clear communication and outcomes
• Support team objectives through general customer service duties, continuous learning, and participation in meetings and training

Qualifications

• Fluent in English is essential for this role
• Excellent written and verbal communication skills
• Experience in a customer service related role, ideally with experience with B2B customers and logistics.
• Right to work in Hong Kong

What Our Client Offers

• Salary: Target HKD 20,000 - 25,000 per month
• Medical Insurance
• Office hours - Monday to Friday. 9.30-5.30
• 20 days holiday
• A friendly and flexible work environment, with a great team

For further details or for immediate consideration then please contact Peak Recruitment by clicking Apply Now.

Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful.

Also, please note candidates must be fluent in the English language for this role, with the right to work in Hong Kong.