Assistant Officer, Customer Services and Support (Hotline)

About Us

Hong Kong EV Power Limited is one of the leading EV charging service providers in Hong Kong. We offer one-stop solutions for EV charging projects, including consultation, installation, and network operation. To support our expanding business, we are now inviting a motivated individual to join our Customer Service team.

Job Description

Responsibilities

• Handle customer enquiries and basic complaints via hotline and email.
• Process requests, verify documents, and maintain accurate customer records.
• Coordinate simple transportation and maintenance task arrangements.
• Communicate with internal teams to follow up on customer feedback.
• Assist in general administrative or ad-hoc tasks as assigned.

Requirements

• Diploma or above; fresh graduates are welcome.
• Good command of spoken and written English and Chinese.
• Strong communication and interpersonal skills.
• Detail-minded, responsible, and self-motivated.
• A good team player with a service-oriented mindset.

Working Hours

• 5-day work week including Saturdays, Sundays, Mondays, and public holidays, plus two weekdays (Tue–Fri) to be rostered.
• Working hours: 09:00–18:00.

We Offer

• Comprehensive on-the-job training.
• Competitive remuneration and benefits.
• Career development opportunities in the growing EV industry.