The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
- Handle and resolve customer queries and requests via phone, email and LiveChat on products and services in a professional manner with tactful customer service skills.
- Provide support to management and recommend productivity/service improvements.
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support to management and recommend productivity/service improvements.
- Support ad-hoc tasks to achieve desired results of business needs.
Required Qualifications
- 3+ years of customer service experience preferred but not a must
- Fresh graduates will also be considered.
- HKDSE/HKCEE/ diploma qualification will be required
- IIQE 1,3,5 will be preferred
- Preferably worked previously in a call centre/ service centre environment
- Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
When you join our team
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).
宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。
Working Arrangement
混合办公
