We are looking for candidates who are innovative, energetic, and enthusiastic about continuous learning and embracing new opportunities with a positive attitude at CHAGEE. This position plays a vital role in contributing to CHAGEE's success by upholding the highest standards of customer satisfaction and experience.
Key Responsibilities
- Maintain all customer contacts and relevant information in customer service database.
- Attend to all complaints and issues raised by customers timely on social media or outlets.
- Ensures all complaints and issues raised are resolved satisfactorily.
- Keeps abreast of company's products and promotions information to answer customer queries while gaining knowledge of future promotions, products, and processes.
- Supports all internal departments in store process readiness, and product and promotions launch.
- Provides relevant training and information to outlet staff and internal stakeholders.
- Conduct survey and research on customer satisfactory level and experience towards the Brand and suggest and implement actions to improve and enhance overall customer experience.
- Enhances and implements customer care related processes while adhering to standard operating procedures.
- Weekly reporting and analysis of customer service issues and feedback to the Head of Operations
- Job Requirement
- Candidate must possess at least a Degree in Business Administration and/or equivalent
- At least 2 years and above experience of related job roles
- Prior working experience in a similar role in the Customer Service/Food & Beverages Industry is an added advantage.
- Strong command of basic English to ensure smooth cross-regional communication and minimize reliance on translation.
- Demonstrated professionalism in customer service, including response etiquette, system operation, and reporting in line with regional benchmarks.
- Excellent oral, written and inter-personal communication skills, adept at dealing with and engaging people at all levels.
- Skilled at establishing and cultivating strong relationships with peers; across different levels of the organization and externally.
- Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil tasks on outlet operations.
