Job Summary
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal
Responsibilities
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
- Job Level Specifications
- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under minimal guidance and assigned in the form of desired expectations.
- Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts.
- May participate on teams for special assignments.
- Responds to requests from senior management, internal and/or external contacts.
- Actions may have significant impact to department as well as others.
- Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
- Work Experience
- Typically requires a minimum of five years of related experience.
- Education And Certification(s)
- High School Diploma or equivalent
- Distinguishing Characteristics
- Must have computer, email, phone, communication and problem solving skills.
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
- The above statements are intended to describe the general nature and level of work being performed.
- They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
