Office Assistant 3 - Burien

Office Assistant 3 (OA3)

Community Corrections Division

Burien, WA

[DOC WFSE Monthly Salary Range 39: $3,630.00 to $4,833.00]

• If you are viewing this posting from an external job site (such as Indeed), copy/paste and search via the following link to apply directly to this and other positions within our agency: https://www.governmentjobs.com/careers/washington/doc.
• Employees assigned to a permanent duty station in King County will receive a 5% premium pay calculated from their base salary.
• Our agency offers a free ORCA card to all employees whose permanent duty station is assigned in King, Pierce, and Snohomish counties.

DOC's mission is to improve public safety by positively changing lives.

Our agency is looking to fill a full-time, permanent Office Assistant (OA3) vacancy within the Community Corrections Division. This position works for the Burien Field Office located at 15111 8th Avenue SW, Burien, WA 98166.

Under general supervision from the Community Corrections Supervisor (CCS), this position performs file management and routine, advanced clerical support tasks for the CCS, Community Corrections Officers (CCOs), and the field unit. Working independently, you will perform a variety of complex clerical projects and assignments and perform duties involved with working at the reception desk.

Work hours are Monday-Friday, 8:00 am to 5:00 pm.

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our community and our agency. If you have a passion for service - review, decide, and apply!

How To Apply

Select the 'Apply' button located at the top right corner of this posting. A complete application packet will include the following:

• Online application. You must complete the online application, including the 'Work Experience' section. Your resume will not substitute for this requirement.
• Cover letter. Regarding your interest in this position.
• Resume. Detailed and chronological.
• Three professional-level references. Current and recent supervisors are preferred with a valid phone number and email for each. Review the 'Supplement Information' section for the requirements and definition of. References are contacted after the interview process.

Applicants wishing to claim Veterans’ preference should attach a copy of your DD-214 (member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Do not include personally identifiable information or personal photos within your application packet.

Incomplete application packages or ‘see resume’ in lieu of the requested information may disqualify you from the process.

Duties

Provide front desk reception on a rotational basis.

• Greet and direct clients, general public, and/or stakeholders to the appropriate staff.
• Manage a multi-line phone system.
• Manage office equipment and supplies.
• Ensure the public entry door is opened at 8:00 am, and closed and locked at 5:00 pm.

Manage and maintain electronic and physical files.

• Database entry and retrieval from various systems, such as OMNI (Offender Management Network Information) and OnBase.
• File and archive closed DOC field files.

Provide general office support to the CCS and CCOs.

Qualifications

Other duties as assigned.

Required Qualifications

• High school diploma or GED equivalent.
• Six months of clerical and/or customer service experience.
• And a basic level of proficiency and knowledge in Microsoft Office to include Outlook, Word and Excel.

The successful candidate will possess the following skills and abilities:

• Maintain regular and reliable attendance.
• Must respect and maintain confidentiality.
• Ability to assist individuals with various criminal backgrounds.
• Ability to navigate internal databases.
• Ability to proofread written material and identify and correct errors in sentence structure, grammar, and punctuation.
• Ability to communicate effectively and clearly to staff, supervised individuals, public, and stakeholders.

Preferred Qualifications

• Two years of clerical experience to include a basic level of proficiency and knowledge in Microsoft Office including Outlook, Word and Excel.

Supplemental Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

For more information about our agency, visit our Mission & Vision.

The WA State Department of Corrections (DOC) is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability.

Important Notes

• This recruitment may be used to fill more than one position. If this position is represented by the Washington Federation of State Employees (WFSE), this recruitment may be used to fill additional positions up to sixty days after all listed positions have been filled.
• References: A minimum of three professional references with a valid email and phone number for each is required. Although current and recent supervisors are preferred, a professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, include non-related professionals, such as educators or other professional associates. If you are entering your references in the online application (preferred), complete the following fields:
• First and Last name
• Title (include their relationship to you, for example: Field Administrator, former supervisor)
• Phone
• Email
• Address Line 1 (list the name of the reference's organization)
• Salary is based on skills and abilities that apply to the primary functions of the role and/or years of experience and is decided at the time a final offer of employment is made. The salary range listed in the job posting includes steps A-M. Within a permanent salary range, step M is a longevity step, it is typically gained six years after being assigned to step L.
• Work with or near incarcerated or supervised individuals: This position may work directly with or near incarcerated or supervised individuals in a potentially hazardous setting. Take this into account before applying.
• Background and criminal record history checks will be conducted prior to employment. Information gathered may not preclude employment, but it will be considered in determining your suitability for the position.
• Pre-employment drug test: A drug test may be administered as part of the pre-employment process. Applicants who test positive for a controlled substance may be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure you could expect in this position.
• Verification Form I-9: The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of Form I-9’s list of acceptable documents. Note: DOC does not use E-Verify. We are not able to partake in STEM Optional Practice Training (OPT).
• Foreign equivalent degrees: If your degree was awarded outside the United States, you may be required to provide a credential evaluation report if your education is used to meet the minimum requirements. Request a report from www.wes.org and www.aice-eval.org.
• Represented position: This position is represented by the Washington Federation of State Employees (WFSE).

Telework Details

This position may eventually be allocated for telework up to one day each week. Employees must use a reliable internet or cellular hotspot service at an authorized location within the state of Washington. Employees with an approved telework agreement in place are expected to perform assigned duties in a safe manner, take proper care of all state-issued equipment, and maintain confidentiality.

You will be required to commute to a DOC facility or field office as business requires, which may include components of the onboarding and training process. Details will be provided before hire.

What We Offer

Your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides a generous retirement plan and comprehensive family insurance for medical, dental, and vision, additional perks might include:

• Fourteen to twenty-five paid vacation days per year (depending on years of service and in accordance with the collective bargaining agreement (CBA) if a represented position)
• Eight hours of paid sick leave per month
• Twelve paid holidays per year (includes one personal holiday)
• One personal leave day per year (in accordance with the CBA)
• Flexible Spending Account (FSA)
• Dependent Care Assistance Program (DCAP)
• Deferred Compensation Program (DCP)
• And more! Visit our benefits page for more information.

Retirement Options

State employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer-contributed retirement programs within PERS. For additional information, refer to the Department of Retirement Systems or call 800-547-6657.

For questions about this recruitment or to request reasonable accommodation in the application process, contact Christine.Salvador@doc1.wa.gov (Talent Acquisition Recruiter/HRC4) or 360-522-6304. Make sure you reference the recruitment/job # listed above, it begins with 2026-.

For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package.

We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

This position requires the ability to assist individuals with various criminal backgrounds. Is this something you would be willing to do?

• Yes
• No

02

Select your highest level of education.

• High school diploma or GED equivalent.
• High school diploma or GED equivalent AND some college-level coursework.
• Associate or two-year technical degree from an accredited institution.
• Bachelor's degree or higher from an accredited institution.
• None of the above.

03

How much clerical and/or customer service experience do you possess?

• Less than 6 months
• At least 6 months
• 7-11 months
• One year
• Two years
• Three years or more
• I do not have this type of experience

04

If you have clerical and/or customer service experience, LIST THE FOLLOWING FOR EACH RELATED POSITION: Name of the agency/organization (in all CAPS); position title; length of employment in years & months (if part-time, include weekly hours); and a very brief summary of primary duties that is no more than two sentences in length.

You may copy from your application material, but you must edit the information according to the directions. Incomplete answers or statements such as 'see resume' may disqualify you from this process. Your response to this question will be used to see how well you follow directions and will help us to determine your qualifications. If you do not have this type of experience, type in N/A.

05

Select the Microsoft Office programs you have a basic level of proficiency and knowledge of. Check all that apply.

• Word
• Outlook
• Excel
• Teams
• SharePoint
• Access
• Visio
• PowerPoint
• Publisher
• OneNote
• I do not have this type of experience

06

Which one of the following best describes your work experience in an environment where you were responsible for performing several tasks simultaneously while having continual interruptions? Examples might be answering multiple telephone lines, greeting visitors, inputting data into computers, scheduling meetings, answering questions of staff, and making travel arrangements.

• Less than one year
• One year
• Two years
• Three years or more
• I do not possess this experience.

07

Do you have experience managing a multi-line phone system?

• Yes
• No

08

Do you have experience entering and retrieving information from a database or centralized system?

• Yes
• No

09

An incomplete application packet may disqualify you from the process. Before submitting your application, review the “How to Apply” section of the job posting and make sure you have completed the online application, attached the required documents, and included at least three professional-level references with a valid email and phone number for each. Select "Yes" if you understand this statement.

• Yes

10

If you did not include at least three professional-level references with a valid email and phone number for each, OR if you did not include current or recent supervisors, explain why. If this does not apply to you, type in N/A.

11

How did you hear about this opportunity?

• Careers.wa.gov; jobs.doc.wa.gov; or governmentjobs.com
• Indeed
• DOC social media (Facebook, LinkedIn, Twitter)
• Job/career fair
• Job boards (Monster. ZipRecruiter, GlassDoor, CareerBuilder)
• WorkSource
• Veteran outreach
• Referral from a current DOC employee
• Other

12

If you selected 'Referral from a current DOC employee' in the previous question, please include their first AND last name.

13

3100 - If hired for this position, do you currently possess required documents to allow you to legally work within the United States? Visit this webpage for acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

• Yes
• No

14

3100 - If hired for this position, will you require employer sponsorship, either now or in the future?

• Yes
• No
• Required Question