Behind every great listening experience is a team making sure the right content reaches the right audience at the right time. We're looking for a Content Operations Coordinator to join a global organization at the intersection of technology, content, and entertainment.

As a Content Operations Coordinator, you'll play a key role in supporting the journey of music, video, and podcast content across a global platform. Working closely with content partners and internal stakeholders, you'll help ensure that millions of users around the world can discover and enjoy content seamlessly.

You'll join an international team with colleagues across multiple regions, collaborating across functions including Product, Technology, Licensing, Commercial Partnerships, Trust & Safety, and Customer Support.

What You'll Be Doing

Review, assess, and process a wide range of incoming operational requests.

Manage and resolve a high volume of tickets with accuracy and efficiency.

Investigate operational issues and escalate when appropriate.

Troubleshoot content ingestion, curation, and catalog-related challenges.

Collaborate with internal teams and external content partners to identify solutions.

Support research, data gathering, and operational projects.

Contribute to process improvements and documentation updates.

Help drive priority initiatives and support the execution of team goals.

Ensure a high standard of operational excellence while working within global workflows.

Good to KnowScope of employment: Full-time, 100%Type of contract: Fixed-term employment as a consultant via JobBusters.

Start date: ImmediatelyEnd date: 2026-12-14, with the possibility of extensionIn your application: Please ensure that your CV clearly demonstrates how you meet the qualifications required by the client.

To succeed in this role, you will need: At least 2 years of experience within the music, podcast, media, content, or digital platform ecosystem, alternatively within operations at a large-scale technology company.

Professional proficiency in English. Additional language skills in Spanish or Portuguese are advantageous.

Experience working with CRM or ticket management platforms such as Salesforce, Zendesk, or similar tools.

Comfortable working across time zones and collaborating within global teams.

Meritorious: Understanding of content metadata and industry standards such as DDEX, RSS, or similar frameworks.

Meritorious: Familiarity with digital content supply chains and content management processes.

What we Offer

Secure employment with a collective bargaining agreement, insurance coverage and occupational pension
Wellness allowance and employee discounts and offers via Benifex (e.g., health, leisure, transport and healthcare)
Flex pension and access to the Lifeplan pension advisory service
Additional compensation during parental leave
Occupational health services
Long-term assignments and a dedicated Consultant Manager for personal support
Opportunities to build valuable experience, expand your network and grow your future career
We look forward to receiving your application We review applications on an ongoing basis.
As recruitment processes in the consulting industry can move quickly, the position may be filled before the advertised deadline — so we encourage you to apply as soon as possible.