Profile:
The Store Operations Manager ensures the excellence and consistency of all operational processes that support the client experience and the daily activities of the store. This role plays a central function in ensuring the efficiency, structure, and compliance of boutique operations.
The ideal candidate brings significant experience in luxury retail operations, a structured and solutions-oriented mindset and a demonstrated ability to manage complex operations with precision and a strong sense of responsibility.
Role
Responsibilities
- Coordinate all operational activities within the stores, including logistics, stock management, cash operations, and administrative procedures.
- Supervise inventory flow with efficiency, ensuring product availability, accurate reporting, and alignment with seasonal launches and collection changes.
- Implement and monitor loss prevention activities, ensuring stock accuracy and minimizing inventory discrepancies.
- Ensure the seamless execution of daily operations, acting as a key point of contact between store functions and corporate departments.
- Manage all fiscal and regulatory compliance activities, ensuring adherence to company policies and local requirements.
- Ensure accurate cash handling procedures, including daily reconciliation, banking, and monitoring of discrepancies.
- Establish preventive maintenance routines for equipment, IT systems, and boutique facilities to reduce downtime and operational risks.
- Guarantee the accuracy and integrity of data across POS and ERP systems, supporting both sales analysis and financial reporting.
- Oversee the proper maintenance of the physical boutique environment in collaboration with external vendors and internal departments.
- Provide ongoing support to the Store Manager and Sales Team by maintaining the boutique’s operational infrastructure at the highest standard.
- Play a leading role in planning and executing periodic inventories, stocktakes, and boutique reconfigurations.
- Monitor operational costs and drive continuous efficiency improvements.
- Support the implementation of new tools, technologies, and operational processes introduced by the corporate office.
- Lead and manage the Stock Assistant team, ensuring clear task distribution, training on operational procedures, and high performance in stockroom management.
Qualifications
- At least 8 years of experience in retail operations, preferably within the luxury fashion or lifestyle sector.
- Deep understanding of store procedures, compliance requirements, stockroom organization, and ERP/POS systems.
- Exceptional organizational and analytical skills, with a high level of precision and discretion.
- Fluent in Italian and English.
- Collaborative and solution-oriented, with excellent interpersonal communication skills.
- Ability to manage multiple priorities while upholding the standards and values of the brand.
