Funding Operation Executive

Key Responsibilities

• Withdrawal Processing
• Receive, review, and process client withdrawal requests
• Verify client information and ensure all required documentation is complete
• Process withdrawals via internal systems and third-party PSPsCoordinate with relevant teams to resolve discrepancies or issues
• Compliance & Security
• Ensure transactions comply with regulatory requirements and company policies
• Monitor transactions for suspicious or fraudulent activity and escalate when necessary
• Maintain confidentiality and security of client information
• Client Communication
• Communicate withdrawal status clearly and promptly to clients
• Handle withdrawal-related inquiries professionally and efficiently
• Maintain positive client relationships through quality service
• Record Keeping & Reporting
• Maintain accurate and auditable records of withdrawal transactions
• Prepare daily, weekly, and monthly withdrawal and cashier reports
• Support finance and audit teams during audits and reconciliations
• System Testing & Enhancements
• Participate in UAT for system improvements and PSP/API integrations
• Validate transaction workflows, identify bugs, and suggest enhancements
• Work closely with IT and product teams to improve payment automation
• Continuous Improvement & Risk Management
• Identify process improvement opportunities for efficiency and accuracy
• Assist in refining SOPs and internal control frameworks
• Proactively monitor risks and support internal investigations where required

Requirements

• Bachelor’s degree in Business Administration or a related field3–5 years of experience in payment operations, cashiering, or back-office roles within financial services or brokerage
• Strong understanding of payment systems, PSPs, and internal platforms
• Experience in supervising or mentoring team members
• Hands-on experience with UAT and familiarity with API integrations
• Proficient in Microsoft Excel;
• ERP or transaction system experience is a plus
• Solid knowledge of compliance and risk management practices
• Strong problem-solving skills with high attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to support night shifts, Hong Kong public holidays, and weekend rotation
• Fluent in Mandarin and English (additional languages are an advantage)