Lobby Host (Front Office)

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers.

No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Lobby Host is the face of the Raffles Hotel Singapore Lobby, responsible for welcoming and engaging all visitors and residents with warmth, poise, and professionalism. This role ensures every guest and visitor is acknowledged, assisted, and connected to the appropriate department, while maintaining the exclusivity, security, and ambiance of the Lobby at all times

Primary Responsibilities

• Ensures A Seamless Arrival And Lobby Experience
• Greets and acknowledges all residents, guests, and visitors upon arrival with genuine warmth and attentiveness.
• Coordinates with relevant departments (Concierge, Butlers, F&B, Security) to ensure guests are promptly and personally attended to.
• Provides clear directions and escorts guests to their destination when necessary.
• Maintains a calm, refined, and welcoming atmosphere in the Lobby at all times.
• Supports the F&B team in welcoming restaurant patrons during peak hours and ensuring a smooth flow of guest movement.
• Maintains Lobby Security And Access Control
• Acts as the first line of staff by identifying, filtering, and deterring unauthorized or undesirable visitors discreetly and diplomatically.
• Maintains close coordination with Security to ensure guest safety and proper visitor access.
• Monitors lobby traffic and proactively manages crowd control during busy periods.
• Provides Connectivity And Service Excellence
• Serves as the central liaison between guests and hotel departments, ensuring timely and accurate communication of requests.
• Support the Guest Relations Manager in Lobby Operational Duties, as assigned.
• Anticipates guest needs through observation and intuitive service.
• Supports Lobby Operations in guest engagement activities and special events held in the Lobby.
• Upholds the highest level of discretion, courtesy, and professionalism in all interactions.
• Supports Service Standards And Hotel Values
• Ensures service delivery aligns with Raffles brand standards, Local Standard Operating Procedures (LSOPs), and Forbes/LQA expectations.
• Embodies the Accor Values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Adheres to Workplace Safety and Health (WHS) and data protection policies.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Diploma and Degree from preferably hospitality or related field.

Minimum 1 year of relevant experience.

Excellent communication skills in English and ability to communicate in a second language (Mandarin preferred).

Displays exceptional interpersonal and communication skills.

Naturally warm, polished, and confident presence.

Demonstrates strong situational awareness and discretion.

Anticipates and fulfills guest and visitor needs with professionalism.

Works effectively under pressure and in dynamic environments.

Highly organized, dependable, and self-motivated.

Ensures confidentiality and upholds the integrity of guest and hotel information.

Possesses sound computer and property management system skills.

Adapts positively to change and embraces continuous improvement.

Additional Information

Benefits of Joining Raffles Hotel Singapore5-day Work Week.

Duty Meals are provided.

Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

Medical and Wellness Benefit.

Comprehensive Insurance Coverage.

Local/Overseas Career Development & Growth Opportunities.

Holistic Learning and Development Opportunities.