Front Desk Receptionist

Company Description

Mercer Hoteles is a Spanish luxury hotel group known for its exclusive 5-star properties in Madrid, Barcelona and Seville. Our hotels are situated in prime locations and housed in historic buildings of cultural, heritage, and artistic significance. Each property has been carefully restored to combine architectural authenticity with modern comfort and personalized service.

The group is committed to offering a refined guest experience that reflects the distinctive #MercerStyle. Future team members will join a hospitality environment that values excellence, attention to detail, and genuine guest care.

Role Description

The Front Desk Receptionist is a full-time, on-site role based at one of our hotels in Barcelona. This position is responsible for welcoming guests, managing check-in and check-out procedures, and handling reservations and inquiries in a professional and courteous manner.

Daily tasks include answering and directing phone calls, responding to emails, coordinating with housekeeping and other departments, and maintaining accurate guest records. The Front Desk Receptionist will provide concierge-style assistance, such as offering local recommendations and arranging services, while ensuring a smooth and memorable guest experience.

The role also involves handling payments, resolving guest concerns promptly, and upholding Mercer Hoteles’ service standards and brand image in all interactions.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with guests from diverse backgrounds.
• Proficiency in receptionist duties and front desk operations, including check-in/check-out, reservations, and guest record management ( skills on our PMS Protel are highly desirable )
• Solid phone etiquette and clerical skills, including answering calls, managing messages, filing, and basic administrative tasks.
• At least 1 year of a previous experience in hospitality under luxury service environments is a must.

Fluency in English and Spanish; additional languages are an advantage.

Comfort with hotel management and reservation systems, as well as standard office software tools.

Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.

Availability to work flexible shifts, including weekends & bank holidays as needed.