Customer Service Representative

Benefits

401(k)401(k) matchingCompany partiesDental insuranceFree food & snacksHealth insurancePaid time offParental leaveTraining & developmentVision insuranceWellness resourcesLocation: HQ is in Bothell, WA

Pay Range

$23 - $26 per hour DOEAre you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? Eastside Exterminators is looking for a motivated Customer Service Representative to join our high-energy call center team!

In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.

Why Join Us? Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area. Make a difference every day by helping homeowners prevent rodent infestations. Enjoy a positive team culture, complete with robust benefits and ongoing training.

What You’ll Do:

Daily Start-of-Day

Responsibilities

• Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries Prioritize and respond to customer text messages and emails following completion of initial daily system checks Ongoing

Responsibilities

• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages Return and follow up on assigned customer voicemails End-of-Day

Responsibilities

• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications Address urgent customer inquiries or service requests prior to the end of the workday Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status

What You Bring

• Strong written and verbal communication skills High level of organizational and time-management ability Attention to detail and accuracy in customer account documentation Ability to manage multiple communication platforms simultaneously Professional judgment in prioritizing tasks and escalating issues appropriately Ability to work collaboratively within a team environment

What We Offer

Comprehensive Benefits Package: Medical, dental, vision, and life insurance. 401(k) with Company Match: Plan for your future with our retirement program. Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays. Free Food & Drinks: Access to our in-office pantry and fridge stocked with snacks and beverages. Ongoing Training: Ongoing training supplied by the company.

Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.

Join Our Team! Apply today and take the next step in your career!