Customer Service Graduate

Do you want to join the best Graduate Programme in Aviation?

Joining the the Ryanair Graduate Programme not only means joining Europe’s Largest Airline Group but will give you the opportunity to learn from some of the most commercially astute, financially minded, and creative minds in the airline industry and you will forge relationships for life.

Our unique programmes offer you to chance to rotate through a number of key business areas in your chosen programme, will get continued mentorship from our senior leadership team, be brought on a number of trips around the network to better understand Ryanair and it’s operations and some well-desevered nights outThe ProgrammeWithin the Customer Service Graduate Programme, you will get to do 4 rotations within the following areas:- Legal, Operations, Digital development and an overseas placement with our claims centre in Madrid.

Operations Contact centre Vendor ManagementCustomer Journey Mapping and process improvement initiativesVoice of the customer programme and CSAT performance improvementLegal EU261 Passenger rights legislation.

• Working with our finance partner on managing down the cost of claims
• Digital Development
• Working with the Digital team to define the self-service functionality that makes life easier for customers
• Automating workflow and driving efficient processes.

Business Analysis, Business case creation and exposure to building functional requirements specification.

Overseas Operation in Madrid You will have the opportunity to spend a period of time with our team in Madrid understanding the role of the legal team in managing claims and costs for the businessThe

Application Process

What you need to get in – You will need to be on track to achieve a minimum of 2.1 and have excelled in your degree course. We want inspirational graduates who have a story to tell and who have strong outside interests. Cultural fit at Ryanair is just as important as academics.

Application process

• Application will remain open until 31st January 2025 But we recommend getting your application in earlier as like our aircraft we like to be on-time! Everyone we hire at Ryanair needs to show the skills and behaviours that have helped us to achieve our growth over the last 40+ years and we expect candidates to demonstrate a hardworking and entrepreneurial spirit during the interview process, which will include a mandatory face to face interview.

Application form – To ensure you are putting your best foot forward, please make sure that you pay attention to the application and ensure that all information supplied is accurate. In the cover letter please state why you want to join the Ryanair Graduate Programme and let us know about which areas that you are particularly interested in working in.

Requirements

• Studies in a relevant degree programme and either secured a 2.1 or above or be on track to
• Must of graduated/ finished university no earlier than 2023Hold the unrestricted right to live and work in Ireland and travel freely throughout the network.
• Strong analytical ability to drive efficiency, quality and continuous improvements
• Ability to work in a pressurised and fast paced environment
• Strong organisational and interpersonal skills
• The ability to work on own initiative
• Excellent verbal and written communication skills
• PC Skills (Word, Excel, Power point etc)
• Good sense of humour and doesn’t take themselves too seriously!!!!

Benefits

Competitive salary that increases in Year 2!

• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Matched up to 5% or €5,000Death in Service Benefit
• Up to 2 times of annual basic salary20 Days Annual Leave
• Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.

Option for up to 5 additional unpaid leave days per yearCycle 2 Work SchemeUnrivalled career progressionCompetenciesInterpersonal

Skills

• Computer

Skills

• Organisational Savvy