Banking Customer Service Officer (Complaint handling, call center up to30k)

• Completed HKSI 1,7,8 and IIQE 1,2,3
• 3 years of retail banking call center experience
• Handle enquires / complaints of customers

Responsibilities

• Responsible for the overall daily operation of the Customer Service Department.
• Perform the full spectrum of customer service duties, including providing support to walk-in clients and handling enquiries regarding banking, investment, and insurance via phone and email.
• Handle customer enquiries and complaints.
• Prepare and manage complaint case reports in accordance with internal procedures.

Requirements

• Diploma / Associate Degree holder or above.
• Over 3 years’ experience in retail banking / phone banking / securities.
• Customer service experience is highly preferred.
• Retail banking staff are strongly welcomed; securities firm staff are also welcome.
• Proficient in English and Cantonese, with good Mandarin.
• Strong communication and interpersonal skills.
• HKSI Modules 1, 7, 8 and IIQE Modules 1, 2, 3 （you may start the job before completing the qualifications）

Interested candidates, please send your CV with expected salary and notice period to Victoria.cheung@manpowergrc.hk.