Claims Operations Assistant, 1-Year Contract

The Hong Kong Jockey ClubFounded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution.

Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The DivisionThe Sports Business Division is central to the Club’s overall aspiration to become a globally recognised sports and entertainment brand, with world-class horse racing at its core.

The Division’s overarching focus is to deliver sustainable growth of the Club’s sports business, deepen customer engagement, and contribute to position the Club as a leading global sports and entertainment brand to enable its commitment to social betterment.

Its strategy is delivered through three pillars: broadening the fan base and prospecting new customers, growing the sports wagering business, and building the Club’s brand and commercialising its assets.

Job Summary

The Claim Management Section of Betting Operations and Systems Department provides dividend claims services to the public, as well as operating the Mark Six Draws. We are looking for a proactive and highly motivated individual to join our team.

The job holder reports to the Senior Manager, Claims and Betting Rules and is responsible for assist in the day-to-day claim operations by providing administrative and customer service support to the Claim Management Section.

The Job

• Assist in the day-to-day claim operations by providing administrative and customer service support to the Claim Management Section
• Support communication with internal staff and customers on customer claims
• Perform clerical work and data input on customer claims and Mark Six Draw Operation
• Supervise and assign work to a part-time team in accordance with the guidelines of supervisor
• Contribute to workflow efficiencies and accuracies to support operational needs
• Ensures compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
• Undertakes other duties as assigned by Line Manager

About You

• DSE / HKCEE or above with a minimum of 2-3 years working experience in any Service industry such as Banking, Insurance, Hospitality, Retail or Customer Service
• Willingness to work as a team with good interpersonal and leadership skills
• Ability to write and communicate in Chinese with patience and politeness
• Proficiency in MS Word, Excel & knowledge of Chinese Typing
• Knowledge of Horse Race betting, Football Betting and Mark Six is an advantage
• Willingness to work shift duties, including weekends and public holidays
• Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive HiringWe are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply.

If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk .Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.