Customer Service Specialist (APAC)

Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market.

Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk.

Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification.

With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.

About the role

We are looking for a Customer Service Specialist with strong technical capabilities who wants to join our new office in Hong Kong.

As a Customer Service Specialist, you will play a key role in supporting the daily operations of our APAC Service Hub, with a primary focus on technical service, system readiness, and customer support. You will be responsible for ensuring our demo systems are fully functional, maintained to a high standard, and ready to support customers across the region.

In this role, you will perform quality control checks, troubleshoot hardware and software issues, prepare systems for demonstrations, and provide remote technical support to customers during Hong Kong business hours when needed.

Your technical expertise and service mindset will be critical in maintaining high service levels and delivering a strong customer experience across APAC.As part of our growing environment, you will also support operational logistics activities, such as coordinating shipments and handling demo unit movements within the region.

While technical customer service is the primary focus of the role, we are looking for someone who is flexible and willing to contribute where needed to help the team operate efficiently.

This role requires a highly independent and self-motivated individual who can manage multiple priorities while working closely with regional teams in Tel Aviv and Gothenburg. You will be an important contributor to ensuring smooth technical operations and excellent customer support across the APAC region.

Requirements

• Experience in for example technical support, quality assurance, quality control, service operations, service engineering or related fields, including the use of remote support tools.
• Strong technical knowledge of both hardware and software environments, including software installation, system imaging, configuration, and troubleshooting of technical systems.
• Good computer literacy and familiarity with Windows-based systems.
• Strong organizational skills with the ability to multitask effectively while working independently with minimal supervision.
• Customer-service oriented mindset
• Self-motivated, proactive, and comfortable working in a fast-paced global environment with strong communication and teamwork skills.
• Professional level of English (spoken and written).
• Comfortable performing light physical tasks such as unpacking, packing, and moving systems when needed.
• It is beneficial if you have any of the following:
• Experience with inventory management or asset tracking.
• Experience in logistics coordination and international shipments.
• Background in medical devices, simulation systems, or technical equipment support.
• Experience working in an international matrix organization.
• Why choose us?
• We are a global organization with strong values.
• We operate at the intersection of innovative software and purpose-driven product development.
• We offer a high level of trust, autonomy, and true ownership of your work, as well as the support to develop in your position.
• You will be an important hire in APAC region and our new Hong Kong office!

Surgical Science as an employerSurgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge.

Guided by our core values - curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact.

We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world.

Apply today!

If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match! We kindly request that you apply with a CV in English.