Senior Operations and Events Manager

Senior Events & Venue Operations ManagerThe Boathouse LondonThe Boathouse London is a unique hospitality and events business operating luxury floating venues across Central London, including private event spaces, a hotel boat in Paddington and a cocktail venue in Canary Wharf.

We are looking for an experienced, proactive and highly organised Senior Events & Venue Operations Manager to oversee the day-to-day running of the business across events, hospitality operations and guest experience.

This is a hands-on leadership role suited to someone who thrives in fast-paced hospitality environments, enjoys problem-solving and takes pride in delivering exceptional service standards.

The Role

You will be responsible for overseeing the operational delivery of private events, managing venue standards, coordinating staff, handling guest communication and ensuring the smooth running of the business across multiple sites.

This role combines:

Event operationsVenue managementTeam leadershipGuest experienceStaffing & logisticsHospitality operationsProblem-solving & troubleshootingNo two days are the same.

Responsibilities

• Oversee day-to-day operations across multiple London venues
• Manage the successful delivery of private events and bookings
• Coordinate staffing, rotas and operational logistics
• Lead and motivate front-of-house teams
• Maintain exceptional guest experience standards
• Handle client communication and event coordination
• Monitor venue presentation and operational standards
• Manage suppliers, stock and operational systems
• Resolve operational issues quickly and professionally
• Support business growth and operational improvements

About You

We are looking for someone who is:

• Highly organised and proactive
• Calm under pressure
• Hospitality-focused with strong attention to detail
• Confident leading teams
• Operationally minded and solutions-driven
• Experienced within events, hospitality or venue operations
• Comfortable managing multiple priorities simultaneously
• Professional, personable and hands-on
• Experience

Required

Ideally you will have experience in one or more of the following:

• Events management
• Venue operations
• Hospitality management
• Boutique hotels
• Private hire venues
• Bars, restaurants or experiential hospitality
• Package
• Competitive salary depending on experience
• Performance-based bonus structure
• Opportunity to grow within an expanding hospitality business
• Dynamic and varied working environment
• Central London locations
• Location
• London – across Paddington and Canary Wharf venues.

Some evening and weekend work will be required in line with events and operational needs.

To apply, please send your CV along with a short introduction about your experience and why you would be a good fit for the role.

Email: info@boathouselondon.co.uk