Mandarin Oriental, Guangzhou is looking for a F&B Rising Fan to join our Food & Beverage team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.

Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft.

The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About The Job

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe.

The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals.

As F&B Rising Fan, you will responsible for the following duties:

Provide leadership and support for Restaurant colleagues.

Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.

Ensure the profitability, efficiency, and creativity in the Restaurant.

Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.

Create side work schedules for all positions. Ensure compliance and follow through.

To supervise the maintenance and cleanliness of the Restaurant at all times.

Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.

To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.

To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.

To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.

Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.

Carry out any other reasonable duties and responsibilities as assigned.

Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

As F&B Rising Fan, We Expect From YouStrong interpersonal and problem-solving abilities.

Excellent food and beverage product knowledge.

Highly responsible & reliable.

Works well under pressure in a fast-paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

English language skills.

Our Commitment to youLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.

The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?