Account Manager

Account Manager at Hey Honey. Hey Honey is an award-winning global social-first creative agency. From our Amsterdam HQ, we help clients around the world grow using the power of social-first creative, strategy, content production, campaigns and collaborations. We’re looking for an Account Manager to join the team in Amsterdam and work across our portfolio of global brands.

Reporting to our Account Director, you will be the face of the agency for our key clients. The Account Manager is the bridge of our agency. You will translate client business objectives into creative excellence, managing the relationship lifecycle of social campaigns from initial brief to long-term growth.

Your goal is to ensure the client feels supported, the work is strategically aligned, and the partnership is set up for long-term retention and success.

Responsibilities

• As the main point of contact, manage day-to-day client needs and relationships to build trust and ensure goals are met.
• Streamline workflows by providing internal teams with clear direction, feedback, and context at every project stage.
• Act as the glue between the client and our internal creative, production, and social teams, to ensure seamless collaboration and alignment on your workstreams.
• Lead client calls and distill feedback into actionable directions for the internal team.
• Drive delivery of SoWs. Ensure all deliverables are on-brand, on-time, and high-quality.
• Maintain project transparency in Asana/Slack and perform final QC checks on all assets.
• Monitor project profitability, manage reconciliations, and handle monthly PO issuance to ensure a healthy account P&L.

Requirements

• A deep, native-level understanding of the social media landscape, including a pulse on platform trends, algorithm shifts, and what makes "social-first" content actually work.
• Proven ability to build rapport and navigate complex global organisations.
• Kick-ass written and verbal skills - the ability to present creative work with clarity and logic.
• Ability to juggle multiple workstreams with "epic" attention to detail.A strong grasp of agency finance with proficiency in managing budgets and reconciliations.
• Ideally familiar with social tools such as Sprout Social, Meltwater, and Meta Business Suite.
• Ideally proficient in Asana, Slack, and Google Workspace.
• (that’s right, no Microsoft)