Customer Success Specialist at PropTech startup heading into Series A

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Customer Success Specialist

Salary

Not Disclosed

Company Description

25-person PropTech startup heading into Series A automating property operations with AI

Job Description

As the first dedicated Customer Success Specialist, you will own the end-to-end client lifecycle for an AI assistant transforming property management. You'll drive adoption, handle renewals, and turn client feedback into product strategy. This is a founding-level individual contributor role working directly with the founders to scale a high-growth London tech team.

Location

London, UK

Why this role is remarkable

• Join a fast-growing, 25-person startup at the pivotal moment just before their Series A funding round early next year.
• High-impact founding IC role where you will build the Customer Success playbook and processes from the ground up.
• Direct collaboration with the founders and commercial team to influence product direction using real-world client insights.

What You Will Do

• Own the full onboarding experience from contract signature to platform embedding, ensuring clients realize immediate value from the AI.
• Proactively monitor usage and drive platform adoption through strategic check-ins, training sessions, and hands-on troubleshooting.
• Manage the commercial health of your portfolio by leading renewal conversations and identifying opportunities for revenue expansion.

The ideal candidate

• 2–3 years of experience in B2B SaaS Customer Success or Account Management with a track record of commercial ownership.
• Exceptional communication skills with the ability to explain complex AI-powered products to non-technical property stakeholders.
• High-ownership mentality comfortable navigating the ambiguity of an early-stage environment without a pre-defined playbook.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.