Customer Success Manager

We are partnering with a fast-growing fintech company in the treasury and capital markets space that is looking to hire a Korean-speaking Customer Success Manager to support and grow relationships with clients across the APAC region.

This role will be responsible for managing customer relationships throughout the post-sales lifecycle, driving product adoption, ensuring customer satisfaction, and identifying opportunities for account growth and retention.

Responsibilities

• Act as the primary point of contact for clients.
• Build strong relationships with key stakeholders and understand customer business objectives.
• Drive onboarding, implementation, product adoption, and customer engagement initiatives.
• Conduct regular business reviews and provide strategic recommendations to customers.
• Monitor customer health, identify risks, and proactively manage retention efforts.
• Collaborate closely with Sales, Product, and Support teams to deliver an excellent customer experience.
• Identify upsell and cross-sell opportunities where appropriate.
• Gather customer feedback and advocate for customer needs internally.

Requirements

• Native or business-level Korean language proficiency is required.2+ years of experience in Customer Success, Account Management, Relationship Management, or a client-facing role.
• Experience working with B2B technology, SaaS, fintech, payments, or software solutions is preferred.
• Strong communication and stakeholder management skills.
• Ability to manage multiple customer relationships in a fast-paced environment.
• Proactive, customer-centric, and solutions-oriented mindset.