Customer Success Manager – Enterprise Transportation
Location: On site with Customer in San Francisco
About Wayleadr
Wayleadr is the world's leading enterprise parking SaaS, trusted by global innovators including Google, OpenAI, Netflix, Riot Games, Uber, Novartis and more. We transform how employees arrive at work — managing parking, EV charging, and shuttle services through a single, intelligent platform.
The Role
Wayleadr is hiring a Customer Success Manager to be fully dedicated and work on-site with one of the fastest-growing technology companies of all time. This is a rare opportunity to work side-by-side with a global workplace and transportation team to scale a live Wayleadr program across multiple offices.
The role is fully onsite with the customer in San Francisco, acting as their internal Wayleadr expert, advisor, and operator. You’ll be responsible for driving adoption, supporting operational excellence, and unlocking new growth opportunities across parking, shuttles, visitor access, and more.
This is a hands-on, high-impact role for someone who thrives in fast-paced, collaborative environments and is passionate about helping world-class teams execute flawlessly.
Key Responsibilities
- Customer Growth Enablement: Support the expansion of Wayleadr's live implementation across the customers global locations, ensuring scalability and consistency in execution.
- Onsite Expert: Act as the internal go-to resource for anything Wayleadr-related—product features, troubleshooting, reporting, or strategic planning.
- Operational Support: Help internal teams run their day-to-day transportation programs using Wayleadr, including configuration updates, reporting, and workflow optimizations.
- Adoption & Engagement: Monitor platform usage, identify gaps, and collaborate with stakeholders to increase adoption across regions and teams.
- Cross-Functional Collaboration: Work closely with the customer’s workplace, transportation, and operations teams, as well as Wayleadr’s internal Product and Support teams.
- Insights & Reporting: Provide regular data-driven insights and performance reports that support decision-making and continuous improvement.
- Scalable Playbooks: Develop documentation, workflows, and resources to help standardize best practices and support global rollout efforts.
What You Bring
Must-Have
- 2-3 years in Customer Success, Workplace Operations, or a similar client-facing role in tech or SaaS.
- Experience supporting enterprise customers or working onsite with clients is a strong advantage.
- Strong organizational skills and the ability to manage multiple workstreams in a fast-paced environment.
- Excellent verbal and written communication skills with senior stakeholders.
- Comfort working with data dashboards, reporting tools, and CRM/project systems (e.g. HubSpot, Asana, Google Sheets).
- Comfort working with GenAI tools for helping scale your own personal workflows and output
- Based in or able to work full-time onsite in San Francisco.
Nice-to-have
- Experience in B2B SaaS, proptech, or workplace management platforms.
- Enterprise-Oriented: You’ve supported or worked inside large, complex organizations and understand how to get things done across teams and time zones.
- Relationship Builder: You know how to build trust fast, communicate clearly, and collaborate effectively with internal and external stakeholders.
- Data-Led: You’re comfortable pulling insights from usage data and performance metrics to inform action.
- Transportation-Savvy (Nice to Have): Familiarity with corporate parking, access, shuttle programs, or employee transportation tools is a plus.
What We Offer
- High-Impact Role: Work onsite with a globally admired company and directly influence their transportation success.
- Career Growth: Build experience in a high-growth SaaS environment with exposure to enterprise operations at scale.
- Incredible Team: Join a values-driven company backed by smart teammates who care deeply about customer success.
- Competitive Package: Strong compensation, benefits, and opportunity to grow within Wayleadr.
How to Apply
If this sounds like you, we'd love to hear from you. Please fill out the LinkedIn application.
