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Customer Success ManagerFully RemoteCleantech/InfrastructureMust speak Dutch or Flemish€60 - 70k annually Ready to own the customer experience end-to-end?

Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position.

If you’re obsessed with delivering world-class service and love being the calm in the storm, then this role is for you. Please note we are looking for a flemish speaker.

What You’ll Do:

Deliver White-Glove Service Across the Entire Customer JourneyOwn the post-sale handoff and act as the single, named point of contact.

Lead a premium, structured onboarding experience that sets customers up for immediate success.

Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live.

Be a Trusted Day-to-Day PartnerServe as the dedicated CSM for a portfolio of strategic accounts.

Build proactive, long-term relationships with stakeholders from operations to the C-Suite.

Monitor account health, usage data, and network performance to anticipate issues before they arise.

Lead Escalation Management with ConfidenceOwn escalations from first signal to full resolution.

Communicate clearly, drive urgency internally, and turn tough moments into trust-building wins.

Run Insightful Quarterly Service Reviews (QSRs)Deliver compelling, data-driven QSRs that highlight value, performance and ROI.Present executive-level insights: uptime, utilization, cost savings, sustainability impact.

Use QSRs to align on goals, roadmap, and expansion opportunities.

Drive Renewals, Expansion & AdvocacyOwn the renewal process with accuracy and foresight.

Identify upsell and cross-sell opportunities through deep account knowledge.

Cultivate customer champions for case studies, references, and industry advocacy.

Be the Voice of the CustomerBring customer insights back to Product, Engineering, and Operations.

Influence the roadmap and service delivery with clear, actionable feedback.

What You Bring

Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure.A Dutch or Flemish speaker
A genuine obsession with customer experience and outcomes.
Exceptional communication skills — from exec-level presentations to on-site troubleshooting.
Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
Strong analytical mindset with the ability to turn data into stories and decisions.
Experience managing escalations with poise and urgency.
Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, Churn, Zero, etc.).A self-starter mentality — you don’t wait for the playbook; you build it.