Senior Customer Success Manager

Overview

You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate;You'll guide customers to realise the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results;Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand;You will help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs;By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand;You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation;You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services;Your proactive approach will help us build multi-year relationships with our customers, ensuring their continued success and minimising churn.

Responsibilities

• A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships.A genuine passion for understanding customer needs and a drive to help them succeed.
• Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation;
• The ability to quickly learn and explain software solutions to both technical and non-technical audiences.A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals.
• Strong problem-solving skills and a proactive mindset, always looking for ways to improve customer experience.
• Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress.A data-driven approach, with the ability to analyse information to uncover trends and opportunities.

Previous experience working in fintech is a strong advantage.

Fluency in French, both written and spoken.

Qualifications

• A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships.A genuine passion for understanding customer needs and a drive to help them succeed.
• Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation;
• The ability to quickly learn and explain software solutions to both technical and non-technical audiences.A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals.
• Strong problem-solving skills and a proactive mindset, always looking for ways to improve customer experience.
• Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress.A data-driven approach, with the ability to analyse information to uncover trends and opportunities.

Previous experience working in fintech is a strong advantage.

Fluency in French, both written and spoken.