Customer Success Manager

We're hiring a Customer Success Manager at Snapfix 🚀Quick intro for anyone who hasn't come across us. Snapfix is the mobile-first platform that makes facility, property and operations management as simple as taking a photo. Hotels, care homes, schools, offices and facilities teams across the world use Snapfix every day to spot issues, assign work, and manage operations.

We're growing fast and our customer base is growing with us.

Our CS function has evolved alongside it. We are a commercially accountable, revenue generating team that drives retention, expansion, and net revenue growth across the customer base. This role sits at the centre of that.

You'll own the post-sales lifecycle for a portfolio of accounts, with clear accountability for net revenue retention, expansion ARR, and churn reduction through top class customer success engagement. You'll be the strategic partner your customers rely on to get measurable value from Snapfix, and the commercial operator who identifies and closes growth opportunities within every account.

You'll support customers throughout the customer lifecycle. You will be using your product knowledge and customer insights that tie platform usage to operational ROI to build expansion cases from real data, and engage stakeholders from operations managers through to C-level.

This is for you if:✅ You've owned revenue targets (renewals, upsells, expansion, or quota)✅ You're confident pulling insight from analytics, data exports, or dashboards and turning it into a story✅ You've built relationships through proactive success and engagement✅ You can hold your own across enterprise and mid-market accounts, from ops manager to C-level✅ You take a consultative approach, you listen, diagnose, and recommend rather than react✅ You have 3 to 5 years in CS, Account Management, or commercial CS in SaaSBonus points for scale-up background where you built process as well as managed accounts, or domain knowledge in hotels, hospitality or facilities management.

What you get:📍 Dublin, primarily office-based, with flexibility where it makes sense💷 Competitive base, performance bonus tied to revenue outcomes, equity🎯 Real ownership.

You'll shape how CS operates at Snapfix, not execute a playbook someone else wrote🤖 A modern stack: HubSpot, Claude, Slack, Equals, and a custom-built CS workflow systemApply directly via the LinkedIn job link in the first comment, or DM us if you want a conversation first.

Customer Success Manager - Snapfix, Dublin