Join Inamo and help shape better digital experiencesThis is a full-time, on-site role located in the Greater Stockholm Metropolitan Area.
At Inamo, we help companies make smarter decisions by connecting them with the right users for research, testing, and feedback. Our platform enables businesses to recruit participants, manage research projects, and gather valuable customer insights that drive product innovation.
We work with some of the most innovative companies across Europe, helping them understand their customers and create better digital products and services.
We’re now looking for a Junior Customer Success Manager who is eager to learn, enjoys building relationships, and wants to grow within a fast-paced SaaS and research-tech environment.
About the Role
As a Junior Customer Success Manager, you will play a key role in ensuring our clients achieve success with Inamo. You will support customers throughout their journey—from onboarding and project launch to platform adoption, project delivery, and renewal discussions.
- This is an excellent opportunity for someone who enjoys working with people, solving problems, managing projects, and contributing to customer growth and retention.⭐️ What You’ll Be Doing
- Customer Success & Relationship Management
- Onboard new clients and ensure a smooth start on the Inamo platform
- Build strong relationships with customers and become a trusted point of contact
- Support clients throughout their lifecycle and help them achieve their research goals
- Monitor customer engagement and proactively identify opportunities to improve adoption and satisfaction
- Assist with renewal conversations and customer retention initiatives
- Project Management & Research Recruitment
- Manage customer projects from start to finish
- Coordinate participant recruitment for qualitative and quantitative research studies
- Ensure projects are delivered on time and according to client requirements
- Collaborate with clients to understand research objectives and target audiences
- Troubleshoot issues and provide timely solutions when challenges arise
- Platform Adoption & Growth
- Train customers on how to use the platform effectively
- Share best practices and recommendations to maximize value
- Identify opportunities for account growth and expansion
- Gather customer feedback and collaborate with internal teams to improve the product and customer experience
- What We’re Looking For1–3 years of experience in Customer Success, Account Management, Project Management, Recruitment, Research Operations, or a similar customer-facing role
- Strong communication skills in English (additional languages are a plus)
- Excellent organizational and project management skills
- Ability to manage multiple projects simultaneously
- Customer-focused mindset with a passion for helping clients succeed
- Comfortable working in a fast-moving startup or scale-up environment
- Curious, proactive, and eager to learn new technologies
- Bonus Points If You Have Experience WithSaaS platforms
- User research, UX research, or market research
- Customer onboarding and training
- Recruitment or participant sourcing
- CRM systems such as HubSpot
What We Offer
- Opportunity to grow your career in Customer Success within a growing Startup company
- Exposure to innovative technology and leading brands
- International and collaborative work environment
- Significant responsibility and ownership from day one
- Ongoing learning and professional development opportunities
- Competitive salary and benefits package
- Flexible and diverse work culture
- The opportunity to participate in our employee share program, allowing you to become a shareholder and take part in Inamo's future growth and success
- A chance to make a direct impact on the development of both our platform and customer experience
- Interested?
We’d love to hear from you. Apply today and help us transform how companies connect with their customers and users.
Any questions? Feel free to contact Anna at anna@inamo.ai
