Customer Success Manager

We’re looking for a Customer Success Manager (entry-level / junior position) to join our Finance team in Stockholm.

Are you someone who enjoys working with people, building relationships, and taking ownership? Are you ambitious, eager to learn, and looking for a role with a lot of variety where you help partners grow? Then this could be the right role for you.

About AdtractionAdtraction was founded in 2007, and built on the ambition to create the best possible partnerships between brands and partners. Today, we’re a leading partner marketing platform that connects brands with creators and partners to drive traffic, content, and sales, all on a performance-based model.

We’re a team of 130 people across 12 offices in Europe, with our headquarters in Stockholm, Sweden. People are at the core of everything we do, and we’re always looking for new talent who share our ambition to help brands and partners grow.

At Adtraction, you can always expect more – from your partnerships, your work, and your career.

About The Role

As part of the Finance team, you will support and manage smaller partners and clients within the financial vertical, working with areas such as lending, savings, and investments.

You will join a small, experienced team where you are trusted to take ownership, work independently, and proactively drive your tasks forward, while also working closely with senior colleagues for guidance and support.

You will be the first point of contact for many partners, playing a key role in how they experience and succeed on the platform. Over time, there are opportunities to take on more responsibility and grow within the role, depending on your strengths and ambitions.

This is an entry-level / junior position - perfect as a first step in your career after studies!

• What you’ll do
• Handle incoming support requests via Intercom and ensure high-quality responses
• Review and approve or reject channel applications based on quality and compliance standards
• Manage a portfolio of smaller accounts and support their growth on the platform
• Onboard and support smaller partners within the finance vertical
• Identify and reach out to potential new partners and clients

What you bring

• Bachelor’s degree in business, marketing, finance, or similar
• Ideally, at least 1 year of experience in a customer-close role with direct interaction with customers or clients
• Strong sense of ownership with the ability to prioritize and manage multiple tasks
• Ability to stay organized and deliver high-quality service in a role with a high level of variety
• Strong communication skills in both Swedish and English
• Your profile might be extra interesting if you also have:
• Studies in marketing, business, digital media, or a related field
• Studies in economics or statistics
• Good understanding of digital marketing, particularly affiliate or performance-based marketing
• Experience in sales
• Experience with financial products or finance-related digital services
• We hire based on experience, knowledge and personality, but also potential.
• If you’re passionate and eager to learn, we’d love to hear from you, even if you don’t meet every requirement.
• We’re looking for
• Someone who enjoys working with people and building relationships, and who is comfortable taking initiative.
• You are curious, eager to learn, and motivated to grow.
• We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture!

What we offer

At Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally.

At Adtraction you can expect this (and more):

• Regular social events and a yearly international conference where we all meet, work and celebrate
• Strong opportunities for growth as you develop in the role
• A social and vibrant office-first culture, with the option to work from home one day a week
• Modern office with breakfast served every morning
• An international company with colleagues from 12 offices in Europe
• Working at a company listed on Nasdaq First North Growth Market
• A culture where we embrace relations, create long-term value and always improve
• A company with engaged employees (eNPS of 41)
• Application
• We review applications continuously and hire as soon as we find the right fit, so don’t wait, send us your CV and application today!

We can’t wait to hear from you!