Enterprise Customer Success Manager

About Us

Velory is transforming how companies buy, manage, and reuse IT. Our platform automates the entire IT lifecycle from procurement to end-of-life helping companies operate smarter and save both time and money.A core part of Velory is our network of IT retailers. They are not just partners they are essential to how we deliver value.

Through Velory, customers purchase hardware via IT retailers, making them a critical part of our product and delivery. At the same time, retailers are a powerful growth engine. By reselling Velory as part of their offering, they bring new customers, new revenue, and help us scale across markets.

We’ve already proven that this model works. Now, we’re scaling it across Europe.

We’re looking for someone who wants to take ownership of that journey building strong relationships, driving initiatives forward, and creating long-term value together with our customers and partners.

What You Will Do

• As a Enterprise Customer Success Manager at Velory, you will be the trusted advisor for our customers helping them unlock the full potential of the platform while identifying opportunities for expansion and long-term value creation.

About The Role

You’ll operate at the intersection of customer, product, and business owning relationships, driving implementations and leading complex projects such as migration to our next-generation platform.

You will:

• Own and develop a portfolio of customer accounts
• Drive commercial outcomes, including expansion and upsell opportunities
• Ensure successful onboarding and adoption of Velory
• Build strong relationships with key stakeholders, including C-level
• Identify customer needs and translate them into business opportunities
• Provide strategic guidance and best practices to maximize customer value
• Collaborate with Sales, Product, and Engineering to align on customer priorities and drive impact

Who You Are

• To excel in this role, you embody Velory’s core values and bring a creative, proactive mindset:
• Show ownership
• You take initiative and see the bigger picture
• Manage speed
• You remove obstacles and keep momentum
• Represent quality
• You care about details and continuous improvement
• Earn trust
• You are transparent, reliable, and communicative
• Deliver wow
• You go beyond expectations in smart and creative ways
• You thrive in a fast-moving environment where things aren’t always fully defined—and that’s exactly how you like it.

Required Skills

• 3+ years of experience of similar role in fast growing company
• Experience of working with SaaS platforms
• Experience of working with C-level stakeholders
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• A proactive mindset and eagerness to learn
• Fluency in English, both written and spoken

What we offer

• A unique opportunity to grow in a fast-paced scale-up
• Continuous learning with coaching and development
• Hands-on experience with a modern, AI-driven platform
• A collaborative and ambitious culture
• Flexible work setup
• Six weeks of paid vacation, ITP1 pension, private healthcare, and wellness allowance
• Office in central Stockholm

Join Us

We’re building something ambitious and we’re just getting started.

If you want to work close to product, customers and real impact, we’d love to hear from you.