Customer Success Team Lead

Are you a Customer Success leader who loves building scalable ways of working? Do you want to help thousands of SMEs get real, measurable value from technology? Would leading a high-volume, fast-growing team energise you?

If you answered yes to every question, keep reading. You might be Groweo's new Customer Success Team Lead 🤩We are looking for a Customer Success Team Lead to lead our Customer Success Associate team in a pooled, high-volume motion. This is a pure leadership role with no personal customer portfolio: you own your team's output, meaning customer retention, satisfaction, and measurable value deliver.

Who are you?

You know what good customer success looks like, and you know how to make it work at scale. Your team serves a large pool of customers, with each Associate managing 300+ accounts, so you think about efficiency, clarity, and repeatable processes as much as warmth. You understand that coaching your team on business understanding is the part of the job you care about most.

Our customers are owner-operators (plumbers, accountants, restaurant owners) who think in leads and bookings, not marketing funnels, and you help your team speak their language.

What will you do?

You lead the Customer Success Associate team: setting and maintaining the quality standard for every customer interaction, coaching team members on business understanding and value communication, and balancing workload across a pooled model. You design the KPI frameworks and playbooks the team follows.

You monitor customer health metrics and step in on at-risk accounts, you hire and onboard as the team scales, and you coordinate with the other CS Team Lead, Support, Sales, and Product. You report on retention, optimisation delivery, satisfaction, and team capacity.

• This role suits you if…You have 4+ years in customer success or account management, with at least 2 years in a team leadership role
• You understand what "good customer success" looks like and can set quality standards for how the team communicates and demonstrates value
• Coaching is your strength: you can develop Associates' business understanding so customers always see the value of what has been done
• You can design and track KPI frameworks: retention, customer health, satisfaction, and team performance
• You can build repeatable playbooks for onboarding and regular customer interactions
• You are comfortable hiring: interviewing and evaluating candidates for CS roles
• You are strong operationally: workload distribution, portfolio balancing, and capacity planning
• You build a team culture where business understanding is valued above technical speed
• You are curious about AI and comfortable with prompting
• You communicate clearly in both Finnish and English

What We Offer

• You
• Salary depending on your experience and background: €5100 - €5700 OTE (80% base salary)
• Interesting work in a growing and internationalising technology company
• A lunch benefit as a fringe benefit on top of your salary
• Excellent health care at work and in your free time
• A continuous HSL season ticket
• Access to Groweo's stock option program
• Read more about our employee benefits here.

What is Groweo?

We are a Finnish SaaS company, and our mission is to make digital sales and marketing accessible to smaller companies too: we offer SMEs an easy way to acquire leads and grow their business. We have already proven that we succeed at this, as customers have received our service excellently and found it effective.

There are already more than 100 of us at Groweo and we serve almost 2000 customers, making us one of Finland's fastest-growing SaaS companies.

Why work at Groweo?

At Groweo you are part of a whole where every customer encounter matters. We combine an ambitious and warm culture, a scalable and tested SaaS product, and a four-day work week that supports recovery.

You get responsibility at a suitable pace, and you are surrounded by experienced colleagues who want to spar, teach, and grow together. Here you do work that genuinely shows in customers' everyday lives and affects how well their business works.

Interested? 🔥If you recognise yourself in this description and want to help build the most interesting Customer Success team in Finland, send us your application!

We hope you will already tell us in your application:

What are you most proud of in how you have led or developed a CS team?

How do you coach people to communicate business value, not just complete tasks?

What are your thoughts on running customer success at high volume, in a pooled model?

What interests you especially about Groweo, and where would you hope we help you grow?

Kehitämme parempia ohjelmistoja ja palveluita vain yhtä tarkoitusta varten – kasvattaaksemme asiakkaidemme liiketoimintaa älykkäämmin, nopeammin ja tuloksellisemmin. Groweolaisia on jo yli 100 ja teknologiaamme käyttää lähes 2000 asiakasyritystä. Kasvumme on ollut nopeaa ja tavoitteemme on olla jatkossakin nopeimmin kasvava kotimainen markkinointiteknologiayritys.