Client Success Manager

Client Success Manager

Hong Kong/Singapore

Monday - Friday, 9.00am - 6.00pm

Hybrid

If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 2,500+ people around the globe.

As a Strategic Account Manager, you will strengthen relationships with our C-Level, Fortune 1000, and other large corporate clients. The job involves relationship management with important CSC customers, handling client issues as they arise, and strategically partnering with our largest customers. This position requires extensive client contact including some face-to-face meetings.

To be selected for this role, outstanding customer service/relationship management skills are a minimum requirement. This role would suit someone who understands the value of long-term relationships and seeking a career working with cutting edge technology and global internet branding.

What You'll Do For Us

• Building relationships with C-Level Executives
• Managing customer relationships and driving growth in assigned accounts, particularly in the Greater China region
• Maintaining relationships, lead account planning, and opportunity identification
• Planning, facilitating, and/or conducting negotiations for assigned accounts
• Opportunity prioritization and overall account planning for assigned accounts
• Revenue and customer satisfaction on assigned accounts
• Planning and executing effective sales calls
• Deep understanding of the customers' business goals and objectives
• Working on client briefs, holding face-to face client meetings, and telephone calls
• Liaising with CSC's marketing team to create campaigns for your industry sector
• Maintaining thorough up-to-date notes, leads, quotations, and contracts through CRM system
• Developing effective client presentations
• Keeping abreast of news in industry sector
• Networking by attending industry specific events and trade shows
• Sharing sales, product knowledge, and ideas with other team members
• This position is not commission based

What technical skills, experience, and qualifications do you need?

• 3 years of relevant experience
• Comfort and experience working with C-level executives
• Account Management experience preferred
• Intellectual property background preferred
• Business Development
• Account Management
• A history of detail-oriented multi-tasking in a deadline-driven environment
• Excellent analytical and problem-solving skills
• Ability to handle escalated client issues
• A commitment to, and experience in, providing excellent customer service
• Ability to think strategically to meet the clients' needs
• An energetic and enthusiastic willingness to assist customers
• Effective communication and organizational skills (verbal and written)
• Bilingual Skills - English, Mandarin & Cantonese preferred
• Strong business acumen
• Ability to collaborate effectively with colleagues
• Proficiency in MS Office applications required

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