Head of Sales - North America

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We’re looking for a commercially driven Head of Sales to lead our North America business at Intrepid Travel.

This senior leadership role sits on the North America Management Team and reports to the General Manager, Canada. The Head of Sales is accountable for driving revenue growth, sales performance, and customer experience across North America, leading high-performing Sales, Customer Service, and Tailormade teams within a hybrid contact center environment.

In this role, you will define and execute a clear commercial strategy, optimize conversion and service delivery, and foster a high-performance culture grounded in accountability, coaching, and continuous improvement.

As part of a globally connected business, you will play a key role in enabling a seamless 24/7 customer support model, partnering closely with global stakeholders, including the General Manager, Global Inside Sales, and regional sales leaders, to ensure alignment, consistency, and excellence across markets.

This is a full-time, permanent position with a hybrid work arrangement based out of our Toronto, Ontario or Golden, Colorado office. The role offers an annual salary of $90,000–$120,000 CAD/USD depending on experience and location, along with a comprehensive benefits package and additional perks.

Some of the experience you’ll bring with you may include:

• 7+ years’ experience leading sales and contact centre operations, ideally in a global environment
• Proven track record delivering sales and service strategies that drive revenue and customer satisfaction
• Strong expertise in contact centre operations, including workforce planning, KPIs (AHT, FCR, SLAs), and 24/7 environments
• Experience leading, coaching, and scaling high-performing sales teams
• Strong commercial acumen, including ownership of budgets/P&L
• Proficiency with CRM platforms (e.g. Salesforce) and performance reporting
• Strong resource and change management capabilities to enhance productivity and profitability

If you're a strategic thinker with a passion for people leadership and delivering exceptional customer experiences - we’d love to hear from you.

Please note

• We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!
• AI-enabled tools may be used to support certain parts of the recruitment process, such as application screening or interview scheduling. However, all hiring decisions are made by human reviewers.
• We also reserve the right to close this advert earlier than stated if we receive a high volume of applications

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.