The Company
Globe 24-7, in partnership with a leading mining equipment manufacturer, is seeking an experienced Parts and Services Sales Manager to support customers across Europe.
The Role
The incumbent is responsible for maintaining and developing strong customer relationships, driving parts and services sales, and ensuring a high level of customer experience. The role requires a strong focus on inventory planning, parts consumption, training requirements, and service needs at mine and tunnelling sites, while serving as a key member of the account management team.
The role reports to the Services Director.
The
Responsibilities
- Business Growth and Sales:
- Execute the parts and services sales strategy, driving growth within existing and new customer accounts through strong market intelligence.
- Support customer planning activities related to spare parts, consumption levels, and available product and service offerings.
- Build and maintain strong customer relationships that contribute to long-term business growth and profitability.
- Deliver against customer-specific monthly revenue targets.
- Identify opportunities to increase sales by analysing customer purchasing trends and developing appropriate solutions.
- Support recommended spare parts planning, total cost of ownership initiatives, and opportunities related to rental and used equipment.
- Assist with backlog management by working with internal and external stakeholders to mitigate parts shortages.
- Conduct customer meetings both on-site and remotely, including preparation, follow-up, action tracking, and the preparation of quotations and proposals.
- Provide customer feedback to engineering and production teams regarding quality, reliability, and service performance.
- Maintain accurate customer fleet information and operating hours within company systems.
- Financial Management:
- Assist with forecasting activities based on expected growth, historical spend, and actual order intake.
- Develop and execute sales plans in a profitable and accountable manner.
- Stakeholder Management:
- Maintain a customer-focused approach that supports business growth.
- Build and manage effective relationships with both internal and external stakeholders.
- Collaborate closely with the equipment sales team to support account management and business development activities.
- Gather market intelligence, monitor competitor activity, and share relevant insights with the sales and service teams.
- Health, Safety, Environment and Quality (HSEQ):
- Comply with all company HSEQ policies and promote compliance within the broader team.
- Support initiatives that enhance health, safety, environmental, and quality performance.
- Assist with risk assessments, incident investigations, and the implementation of improvement actions.
- Contribute to the development and maintenance of HSEQ documentation where required.
- Personal Responsibility:
- Ensure compliance with company values, policies, and procedures.
- Demonstrate a commitment to continuous improvement through ongoing learning, product knowledge development, and competency training.
- Stay informed of industry developments, competitor activities, and factors affecting customers and sales performance.
- Maintain relevant industry certifications and pursue ongoing professional development where applicable.
- Actively contribute as a collaborative member of both the sales and service teams.
Requirements
- Must have existing work rights within the EU or Switzerland.
- Proven experience and knowledge of underground mining operations, mining equipment, and heavy equipment maintenance.
- Demonstrated experience in aftermarket sales, account management, or business development within the mining or heavy equipment sectors.
- Strong commercial acumen with the ability to identify growth opportunities and build long-term customer relationships.
- Experience working with spare parts, service offerings, inventory planning, forecasting, and customer account management.
- Willingness to travel extensively, with up to 75% of working time spent travelling within Europe.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to work effectively in a fast-paced environment with competing priorities
- The Rewards
- Remote-based role within Europe, with up to 75% travel across the region.
- Contact UsPlease apply directly by submitting your resume, preferably as a Microsoft Word document.
