Program Support Manager

Let’s Build What’s Next, Together.

We are Spotnana. We’re on a mission to modernize the infrastructure of the $1.6 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale.

We’re not just modernizing tech, we’re rethinking how the industry works. And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts.

At Spotnana, our values and principles guide how we work and grow together:

• Build the future – We are leaders, we are innovators, we are ambitious.
• Commit to excellence – We’re accountable, we are partners, we are agile.
• Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.

Who: You! And the rest of the Sales department, Implementations team, & their cross-functional partners

What: A Program Support Manager who is responsible for the implementation of new customers and of additional products or capabilities for existing customers.

When: ASAP! We are looking to hire and onboard a new hire as soon as we find the right person for the job. Exciting work awaits!

Where: Our office hub location of NYC – you will be required to be in office 1+ days per week in alignment with our office work policy.

Why: As a Program Support Manager, you will be the technical lead starting from the project kick-off for TMCs until all contracted products and services are fully launched. You will be part of a global Customer Experience team and will be responsible for the implementation of TMCs and their customers on Amadeus within the Spotnana Platform.

Your expertise in Project Management and Solutions Architecture will help to ensure that TMCs and their customers are using their Spotnana platform to its fullest extent. Your goal is to help TMCs and their customers to be successful from the first day and to derive the most value possible from their Spotnana investment.

You will work closely with our Customer Success Managers as well as every other team at Spotnana, from Sales and Product to Engineering, Travel Operations, and Technical Support.

How (to land the job!): Candidates can expect an initial conversation with our Talent Acquisition team, followed by conversations with key team members and partners.

The Day-to-day

• Lead the on-time and within-scope technical implementation for Amadeus TMCs and their customers
• Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations
• Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs
• Advise Amadeus TMCs and their customers on technical best practices, including ordering and setup of OID within Amadeus and the Spotnana Platform. Provide Amadeus TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Amadeus education and engagement to keep pace with all updates and changes, via edifact and NDC channels.
• Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements
• Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce
• Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Skills & Qualities We Value

• Minimum 7+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team.
• Amadeus expertise is required, including implementing and managing setup within an OBT
• Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications
• Experience leading VAT and UAT phases of implementation
• Working knowledge of the corporate travel industry
• Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands
• Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies
• Strong interpersonal communication (verbal and written) and organizational skills
• Highly motivated, driven and passionate about technology and customer success

Perks & Benefits You Will Love

Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our approach assesses total compensation, including cash, annual performance bonus, company equity, and comprehensive benefits.

The base salary range for this role is $125,000 - $145,000 per year, depending on a number of factors including the candidate’s working location.

We care for the people who make everything possible - our benefits include:

• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team.

We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Protect yourself from recruitment scams - All recruiting outreach and communication comes directly from our internal team via an email with an @spotnana.com address or through LinkedIn. We encourage candidates to verify the source of any outreach before sharing personal information. We do not use external recruiting partners for our hiring efforts or Microsoft Teams for interviews.

We will never ask you to pay for equipment, training, visa fees, or anything else during the hiring process. We do not extend offers via text-based apps or use Microsoft Teams for interviews. All legitimate openings are listed at https://www.spotnana.com/careers/careers-listing/.