Program Manager, Partnerships & Development

Job Title: Program Manager, Partnerships & Development

Department: Partnerships & Development (Alumo)

Reports to: Director, Partnerships & Development

Location: Toronto/GTA, Ontario

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Who We Are

Alumo is one of Canada’s leading student health and wellness organizations, supporting more than 1.5 million students across 150+ post-secondary institutions and student associations nationwide. We help students access healthcare, mental health support, wellness services, travel coverage, legal support and other resources designed to help them thrive; both academically and personally.

Our objective is to create support systems students can understand and trust. Through partnerships with campus communities across Canada, we deliver accessible, student-focused programs and services designed to make a meaningful impact.

We're a team of ambitious people who care about doing great work, supporting one another, and making a meaningful impact.

Overview

We’re looking for a Program Manager, Partnerships & Development, who thrives in fast-moving environments, enjoys solving problems, and wants to play a hands-on role in building something meaningful. This is a role for someone equally comfortable presenting to partners, solving operational challenges behind the scenes, managing competing priorities, and jumping on a plane for an event when needed.

Our Partnerships & Development team plays a critical role in supporting student communities across Canada. In this role, you will sit at the center of that work; building trusted relationships with student leaders and campus partners, helping drive initiatives forward, navigating challenges as they arise, and acting as a dependable partner both internally and externally.

We’re looking for someone who combines strong organizational and technical skills with personality, professionalism, and sound judgement. The ideal candidate is adaptable, naturally curious, resourceful and solutions-oriented; someone who enjoys figuring things out and staying engaged in the details.

You bring positive energy, accountability, follow-through and a team-first mindset to your work, communicate well, take ownership, and aren’t afraid to roll up your sleeves to get things done.

You also understand that strong execution requires being close to the details; whether that means working through Excel files, reviewing documents, coordinating logistics or managing day-to-day operational tasks.

The position offers a mix of travel, campus events, retreats, presentations, autonomy and growth opportunities, but it also requires someone who is comfortable with the day-to-day demands and fast-paced nature of the work.

Key Responsibilities

1. Partner Relationship Management

• Build and maintain strong relationships with partner schools and student associations through regular meetings and touchpoints.
• Serve as a key point of contact for partners and help keep communication and follow-ups moving smoothly.
• Represent Alumo in partner meetings, workshops, training sessions, conferences, orientations and events, both virtually and in person.
• Help coordinate partner-facing activities such as campus orientations, student engagement initiatives and events.
• Support partners through escalated issues by collaborating across internal teams and helping drive solutions forward.

2. Reporting, Planning & Partner Support

• Maintain accurate records related to premiums, benefit changes, fee information and other partner-related data.
• Prepare presentations, reports, renewal materials and partner-facing communications.
• Analyze data and translate insights into clear and actionable recommendations for partners.
• Stay informed on developments across the student, wellness and insurance landscape that may impact partners or service delivery.
• Support tendering and proposal processes by helping coordinate timelines, materials and submissions.

3. Team & Business Support

• Work closely with internal teams across service, operations, communications, accounting and leadership.
• Support the planning, launch and execution of new initiatives, campaigns, projects and events.
• Contribute to process improvements and help identify opportunities to strengthen the partner experience.

Qualifications

• 3+ years of experience in partnerships, account management, customer success, consulting, operations, project management, or related fields.
• Strong technical proficiency with workplace tools and platforms, including Excel, PowerPoint, Teams, Zoom, and related systems.
• Experience working in fast-paced, relationship-driven environments.
• Strong written and verbal communication skills.
• Bachelor’s degree in business, economics, communications, or a related field preferred, though equivalent experience will also be considered.
• Insurance licensing or industry experience is considered an asset, though not required.

Other Requirements

• Hybrid work arrangement based on team and business needs.
• Valid driver’s license and flexibility to travel regularly within Canada via plane, train, and car.
• Ability to support occasional evening or weekend events, as required.
• Complete insurance licensing, related training, and continuing education requirements as set out by applicable provincial insurance regulators.
• Additional professional development and role-related training may be required from time to time.

Compensation & Benefits

• Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience and specific work location.

Salary range

$70,000 to $85,000 CAD

• Comprehensive health, dental, and Employee Assistance Program (EAP) coverage.
• Group Retirement Savings Program participation available.

If this opportunity sounds like a good fit for you, we encourage you to submit your resume for consideration.